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Procuring, installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing technical assistance and support to users who experience computer hardware and software issues. Resolving issues for staff via phone, in person, or electronically. Performing hardware and software installations, configurations and updates as needed. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems, diagnosing and solving hardware or software faults. Replacing parts as required. This position also involves researching new technologies, managing and implementing projects, and ensuring that IT infrastructure is maintained to the highest standard with maximum levels of productivity and efficiency

Job Title: Junior IT Administrator
Location: Century City

Job Summary:
Duties & Responsibilities:
Perform troubleshooting
Analyse problems and research solutions. Identify, test and implement solutions
Manage system resolution and available resources
Manage IT outsourcing, hardware warranties and procurement
Communicate technical solutions and implementation processes
Document hardware and software problems and resolutions
Perform hardware and software installation, configuration and upgrades
Perform quality checks on outcomes of work performed
Document system installations, configuration process in terms of current configuration
Perform system operations, monitoring and maintenance
Perform system diagnostics
Monitor and analyse system performance
Optimize system performance through software and hardware configuration
Develop and implement preventative maintenance plans
Evaluate maintenance processes and outcomes
Communicate and document maintenance procedures
Perform security administration
Implement security procedures
Perform security audits and analyse results
Develop recommendations for system security, upgrades and improvements
Responsible for documenting processes and procedures for IT Infrastructure.
Desired Experience & Qualification
Grade 12/ NQF Level 4
COMPTI A+
COMPTIA N+
Experience in helpdesk environment
Experience with telephony
Experience with MS 365 support

Package & Remuneration:
To be discussed in the interview.

To Apply:

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Disclaimer
Please note that this is office based and not remote. If you have not received any response in 14 days, please consider your application as unsuccessful.