Discovery Careers: Contact Centre Learnership

Discovery’s core purpose of making people healthier and enhancing and protecting their lives may sound idealistic, especially in our financial services context. Yet we believe strongly in our ability to create marked change in the lives of our clients.

This is because we only enter markets where we see the need for structural change, and we know our unique skills-set equips us to bring about the necessary change. This is because our products and services affect fundamental areas of social need – people’s health, wellbeing and financial security.

The Learnership programme consists of structured learning components combined with practical/workplace experience which totals to 1 240 learning hours. The qualification is Unit Standard Based and the programme is registered with the Insurance Sector Education and Training Authority (InSeta) and will be accredited by the South African Qualification Authority (SAQA).

This learnership’s core focus will be on providing services in a contact centre environment.

Please note: This opportunity is being advertised in accordance with the company’s Employment Equity initiatives.

Guidelines for applying to the learnership:

• Please ensure that you apply for only 1 of the Learnerships advertised and that you meet the minimum criteria in order to be eligible for the Learnership;
• Please also have your Matric subjects and symbols on hand as you need to input this information on your application.
• You must have a valid SA ID.

The Learner will achieve the following benefits from this programme:

• Obtain a recognised and portable qualification in Contact Centre support; and
• Gain access to the industry with a better employment profile.

Competencies:

• Strong English communication skills;
• Self – motivated with a desire to learn;
• Good interpersonal skills; and
• Basic computer skills

Qualifications & Experience:

Candidates must:

• Be South African Citizens;
• Hold a valid & recognised Matric with Maths(Minimum D Symbol) Or maths Lit (60% and above) & English (Minimum C Symbol on Standard Grade);
• Learners must have achieved at least two languages at Matric (Minimum D symbol or Level 4);
• Not be engaged in post matric studies or formal employment;
• Not have completed any previous Learnership;
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the English language;
• Possess basic computer skills; and
• Express a keen interest in administration, contact centre and customer service

The cost of attending interviews and any relocation cost is for the account of the candidate. Discovery will not reimburse any costs incurred.

How to Apply

Apply Online (Click More Jobs > Call Centre)

Closing Date: 30 November 2012