Posted on :
2 Aug, 2022
2 Aug, 2022
Business Development Manager (Stellenbosch based) is responsible (under the guidance of the National Head of Commercial) for setting and achieving multi-year strategic enterprise objectives.
To achieve this, the BDM is responsible for growing customers, revenue and maximising profits in the Enterprise market, through both our direct and wholesale channels.
This is a Senior role.
Job Summary: Business Development Manager, Telecomms
Duties & Responsibilities:
Propose strategic objectives and agree with the National Head of Commercials / CCO
Translate the Enterprise Strategy into tactical plans for the business for revenue growth
Develop and grow the channel customer base and revenue
Evaluate prospective channel partners to ensure alignment with Company’s own direct market strategy
Ensure new channel partners are properly onboarded including commercial contracting, systems and process integration
Cost, quote and respond to client proposals, RFPs, RFIs, RFQs and client specific solutions etc.
Oversee the tracking and managing of leads to move them through the sales cycle to order stage
Regularly engage with key wholesale partners to review performance, ensure strategic and operational alignment and identify new opportunities for revenue growth
Key point person for L3 customer escalations – responsible for fielding customer escalations, obtaining timeous input from internal stakeholders, leading the compilation of action plans and managing the customer expectation
Manage the Enterprise team
Manage the enterprise team in (amongst others) setting objectives, creating and sharing a clear business plan, enabling and managing the team to execute and training them where necessary
Ensure the efficient operation of the wholesale support team at NSO ensuring service delivery expectations are met and driving continuous improvement
Manage the enterprise product book
Create tailored solutions for customers to maximize our value proposition to the customer. Ensure that the solutions are feasible, implementable and realistic.
Ensure alignment with internal suppliers
Evaluate, standardise and drive improvement in the support processes to optimise the customer experience
Be able to liaise between the customer and our technical teams and translate business requirements into technical requirements.
Reporting – being responsible for creating clear, actionable reports to keep all stakeholders abreast of progress and concerns
Desired Experience & Qualification:
A Bachelor’s Degree in Computer Science, Engineering, Information Systems or other technology related field
At least 3-years’ experience working in a direct customer-facing role in a technical sales role.
Working knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, etc.) is required.
Experience in drafting commercial proposals.
Experience in development of business cases.
Experience in a Telco environment is required.
Excellent oral and written communication skills highly desired.
Must be able to articulate new ideas and concepts to technical and non-technical audiences
Strong analytical, organizational, and time management skills.
Excellent interpersonal, motivational, communication, and customer service skills.
An understanding of sales principles and customer service practices.
Must be target-driven.
Demonstrate a high level of emotional intelligence.
Package & Remuneration: