Emergency Call Centre Supervisor Vacancy

Lead the way, make a difference.

A position has become available in a renowned automotive service provider company for an Emergency Call Centre Supervisor who will be leading a staff complement in terms of customer care, roadside assistance, complaint resolution and incident resolution. The Supervisor will be required to exceed service level agreements and manage the team’s overall productivity.

Minimum Requirements

At least three years experience in an Emergency Call Centre Environment
At least one year supervisory experience in an Emergency Call Centre Environment
Willing to work irregular shifts
Grade 12 essential
Call Centre or Customer Service Certificate or Diploma beneficial
Good MS Office skills

Job Specification

Supervising all aspects of customer service, roadside emergency support, customer enquiries, complaints and feedback
Monitoring staff performance and ensuring operational efficiency in the call centre
Meeting and exceeding agreed upon service level agreements
Identifying and eradicating process bottlenecks in the call centre
Coaching agents and managing overall team productivity
Increasing productivity by improving and assessing processes, calls and cases
Managing financial aspects of the contact centre

How to Apply

Click here to apply online