Energy at Work Available Job Opportunity – Apply Now!

Reporting to the Team Leader, the key deliverables of our Second Line Engineers can be summarized as follows:

 

 

 

 

Job Title: IT Technician x 2
Location: Sandton

Job Summary:
Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
Perform administrative tasks user and server related
Involvement and presence in core Virtual Teams
Help support, train and mentor other team members
You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
Take ownership of incidents assigned to you and manage them through to resolution.
Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
Application troubleshooting

Required skills and capabilities:

The ideal candidate will have/be:

Minimum 5 years experience
Previous experience of providing IT Support at a 2nd Line level in a commercial environment
Excellent communication and interpersonal skills
Experience supporting:
Microsoft Exchange
Active Directory
Office 365
Windows Servers (full range)
Server Virtualisation (HyperV / VMWare)
Local Area Networking
Cisco LAN/WAN (routers, switches, ASAs)
Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
Citrix ( XenApp/XenDesktop)
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

Generic essential individual attributes:

Process-focused:
Excellent technical ability in one or more key virtual team areas
Very good technical understanding of current leading technologies, suppliers and industry terminology
Able to prioritize under pressure and work to deadlines
Excellent Decision making, judgement, planning and organization skills
Flexible, calm and approachable, ‘can do’ attitude
Solid customer relations skills to understand client/client representatives concerns and requirements
Ability to work well within team, supporting other team members

Duties & Responsibilities:
See Description

Desired Experience & Qualification:
See Description

To Apply:

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