Ericsson South Africa: Customer Project Manager

Posted on :

16 Sep, 2013

Category :

Customer Service Jobs in South Africa, Telecom Jobs in South Africa

The Ericsson CSI Customer Project Manager is responsible to plan and manage assigned customer projects within Ericsson according to the organizational requirements and the project goals (budget, quality and time), leading to project acceptance and satisfied customers.


Key accountabilities:

  • Opportunity creation and offer preparation
  • Project specification
  • Project execution and integration management
  • Cost tracking and cost validation
  • Escalation management
  • Customer relation management
  • Project Acceptance and hand-over to support
  • Resource procurement and HR aspect within project team
  • Risk Management
  • Proper communication with all stakeholders

Human competences

  • Result oriented: has the motivation, discipline and tenacity to reach results
  • Accountability: takes full responsibility for own project and personal actions
  • Leadership: has the ability to lead people and teams to results
  • Decisiveness: as the ability to make quick and correct decisions and take action
  • Initiative: takes all required actions to get things done
  • Planning and control : takes all actions to plan and manage progress of project
  • Pro-active approach and is always “on top off” his/her project;
  • Strong negotiation and customer facing skills
  • Ability to coach more Junior CPMs
  • Adaptability: will have to work with different customers in different countries where possible.



  • Bachelor/Master’s degree in Engineering or Science mandatory
  • PMI certified

Professional competences:

  • > 5 years experience in a multinational ICT company
  • 3 years minimum of project management experience in the below domains is required:
  • Experience of Delivering Business Support Systems, Mediation, Media & Applications Projects
  • Knowledge of IP, Core, OSS, System Integration and IN
  • Knowledge and experience with globally-recognised project management processes and tools
  • Fluent in English
  • Understands ICT products and networks


Primary Location: ZA-GT-Johannesburg
Schedule: Full-time
Closing Date: Sep 20, 2013, 10:59:00 PM
Job Type: Standard


How to Apply

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