Estee Lauder Vacancies: Education Manager

Posted on :

25 Sep, 2013

Category :

General Jobs in South Africa

Principle Objectives

  • Development and implementation of effective training strategies which enhance the Brand’s (Estee Lauder, Clinique, ADF and Tom Ford) ability to deliver high quality products and services.
  • Focus on customer service, development of sales strategies and achieving improved retail sales productivity.
  • Interaction with Sales and Marketing areas to ensure training activities are fully integrated with Brand objectives.

Ensures Customer and Market Growth:

  • Customise International Training Programs per Brand, to ensure relevance to African Market and rollout to Field.
  • Develop and conduct specific training programs for African market
  • Reinforce positive performance and motivate staff to develop themselves in achieving skills and performance targets
  • Instil and enforce a sense of loyalty and commitment to the Corporation and Brands by motivating and communication.

Manages Operational Effectiveness:

  • Plan, prepare and distribute Annual Education Calendar per Brand
  • Prepare a Staff Turnover Report on a quarterly basis.
  • Ensure that all NY reports get submitted timeously.
  • Develops, reconciles and manages the SSA Education Budget allocating funds for education to meet specific needs of the businesses.
  • Negotiate hotel and travelling rates, accommodation and meals for training sessions and seminars
  • Manage uniform quantities and costing via Distributors.
  • Prepare and present to retail partners as required
  • Establish and maintain comprehensive information system on all education/ training materials relating to product knowledge, display concepts, sales techniques, promotional programs and system / procedural requirements

Improves Business Processes:

  • Ongoing infield assessment of retail staff skills and training needs.  Analyse productivity (IPT) versus strategic targets.
  • Follow up on training to ascertain retention of information from training sessions

Lead and Develop People

  • Coach and develop to ensure short and long term objectives achieved
  • Provide continual transfer of knowledge between this position and the Distributors,  ensuring skills and knowledge remain current
  • Establish high workplace operating standards and values
  • Clearly communicate priorities and results with Distributors
  • Elicits diverse points of view and acknowledges the views and contributions of others
  • Maintains appropriate communication with different functional areas of the SSA Brands, and with New York when required



  • Tertiary Qualifications – Essential  (e.g. Education; Human Resources Degree with business focus OR Communication / Business Degree with Training major)
  • Valid Passport and Drivers license.
  • Extensive travel into Sub Saharan African countries.
  • 5 years in similar position ideally in the Cosmetics Industry or related industry at national management level- desirable
  • Minimum 5 years experience with contemporary Adult Learning Strategies, with demonstrated training skills gained in a retail or service related industry – Essential
  • Previous experience within Sub Saharan Africa advantageous.
  • Confident and Innovative
  • Broad / Strategic thinker.
  • Strong Communicator who is persuasive and engaging.
  • Self starter who can operate without direct supervision.
  • Embrace constant change and pressure.
How to Apply

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