Express Pros Fourways Ongoing Job Vacancy – Apply Now!

Our client leaders in the telecommunication sector are looking for a Global Account Manager

(GAM) is accountable for overall organization relationship management of a portfolio

of organization designated Global customers. The role is focused on managing the account to drive profitable and

long-term revenue growth and customer satisfaction, ensure effective service delivery, the

protection/renewal of existing business, and for identifying major new sales opportunities

 

 

 

 

Job Title: Global Account Manager
Location: Centurion

Duties & Responsibilities:
Manage customer engagement & Account Management

Develop and maintain high level relationships on a global level to expand organization market share and making organization the preferred partner with key clients for future business.
Gather customer intelligence information to understand customer better to lead customer needs conversations.
Perform market and competitor analysis
Pitch and sell organization product set to new clients utilizing a strategic, conceptualised solution selling approach.
Engage the senior management on quarterly basis and or half yearly to facilitate organization client top management engagement.
Entertain Key Customers within budget set
Attendance of customer events and conferences to more effectively engage with key clients.
Retain existing customer business through renewal of contracts.
Drive and support new products, services and solutions into client account, making use of diligent; robust and thorough account management principles.
Manage pre- and post-sales support to ensure seamless integration of the organization products into client’s business.

Measurables:

Meet senior management quarterly / half yearly of key clients to develop client relationship
Entertain customers within budgetary constraints.
Use customer intelligence information to sell more creatively to existing or new customers
95% Renewal of business from existing clients.
Yearly attendance of important conferences & seminars with the ICT/Telecommunications sector to engage new or existing customers.
Customer Satisfaction (100%)
Manage customer dissatisfaction (100%)

Strategic Alignment:

Translate customer’s objectives and strategy into relevant organization value propositions

Measurables:

Global sales strategy plan is created and implemented

Pipeline Management:

Generate healthy pipeline opportunities, based on customer needs.
Prepare an account strategy to outline the sales account plans, forecasts and pipeline management for new and existing customers
Manage Sales pipeline.
Keep the pipeline updated.
Create action steps against pipeline to convert into sales.
Provide quotes to customers.
Forecast sales accurately and assess feasibility of opportunities.
Assess historical data for trends in customer purchasing.
Monitor order intake velocity

Measurables:

Positive order intake against sales targets set.
Prepare an accurate and effective account strategy for new and existing account portfolios.
Develop healthy pipeline and keep updated on a weekly basis for INVOCOMs.
Provide quotes to customers according to SLA’s

Manage internal stakeholders:

Develop and maintain strong internal relationships with key BU’s to execute deliverables on key client accounts.
Present the individual client interest within the organization to ensure that service adjustments are done where necessary.
Resolve problems and manage risk to ensure that set targets on client accounts
Run internal Virtual Team INVOCOM’s
Attend and contribute to Operational INVOCOM’s

Measurables:

Weekly or Bi-weekly meetings with internal stakeholders to develop and maintain strong relations.
Resolve client queries within SLA’s by gaining buy-in or changes from internal service delivery.
Weekly or Bi-weekly Virtual Team INVOCOMs

Reporting:

Perform forecasting and reporting on sales monthly and weekly or when required.
Present monthly, weekly or quarterly qualified sales
Use the CRM System to generate reports

Measurables:

Accurate reports and forecasts done timeously
Budget should be prepared annually, at beginning of fiscal year.
Update forecasts according to changes and highlight in INVOCOM

Miscellaneous:

Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management

TECHNICAL SKILLS:

General Computer Literacy

Good working knowledge of MS office software packages.

Business Acumen:

Applies commercial insight to deliver a prompt and appropriate response to business matters to influence a positive outcome.

Sales Skills:

Performs planned activities to boost the sales of products and services in line with sales targets

PERSONAL ATTRIBUTES/BEHAVIOURAL COMPETENCIES:

Setting Strategy:

Applies a systematic process of envisioning a desired future for a discipline and translates this vision into broadly defined goals and a sequence of steps to achieve them. Engages others in a strategic vision for the future.

Solution Driven:

Identifies problems, analyses problems, generates workable solutions and resolves problems according to acceptable business quality standards and so as to minimize workflow disruption.

Performance driven:

Puts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality. Able to act without being prompted to. Demonstrates a sense of urgency, self-motivation and ownership in work. Has a need for achievement. Achieves results.

Planning and Organising:

Provides a written account of intended future action to achieve specific objectives within a specific timeframe. This explains what needs to be done, when, how, and by whom.

Communication Skills:

Exchanges information, news, ideas and views to create shared meaning. Communication occurs between levels, departments and employees. Uses appropriate methods of communication and transmits clear, professional messages. Checks own understanding

Interpersonal Skills:

Has a set of abilities allowing positive interaction and effective working relationships? Constructively handles disputes and people issues. Has skills in the areas of relationship building, communication, listening, delegating tasks, providing feedback and leadership.

Influence:

Presents the key points of an argument persuasively coming across assertively and with credibility. Makes an immediate positive impression on others and is able to change their views, attitudes and behaviors towards company offerings using written or spoken words to convey information, feelings and reasoning as and when required.

Customer Centricity:

Focuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers

Analytical:

Systematically examines and evaluates data or information by breaking it into its component parts to uncover their interrelationships so as to establish trends, changes and to identify risks in order to make meaningful business decisions

Desired Experience & Qualification:
Matric
Diploma or Degree in Sales & Marketing or related
At least 8 years’ experience in Sales or Global Account Management, preferably in the B2B ICT / Telecommunication Sector
Technical Telecom Understanding preferable
A proven track record in the closing large B2B ICT/Telecommunication Sector Sales

WORKING CONDITIONS:

Office based and travel
Extended work hours where applicable

Interested?
If you do not receive a response within 7 days of applying, please consider your application unsuccessful

To Apply:

Click Here!