Express Pros Fourways Recent Job Recruitment – Apply Now!

Posted on :

29 Nov, 2022

Category :

Vacancies South Africa

Our client leaders in the telecommunications sector are looking for Sales Administration Manager: Platinum Accounts to coordinate the sales administration function for assigned Platinum Accounts within the organization as well as to oversee the complete quotation process, handle project related work for large deals, work closely with key stakeholders within the organization and within customer organization. Will be responsible for resolving, suggesting, and implementing efficient and effective processes and ways of working within the platinum account base




Job Title: Sales Administration Manager: Platinum Accounts
Location: Johannesburg

Job Summary:
Duties & Responsibilities:
Load Sales Opportunities onto the designated CRM System

Load relevant, required documents for sales opportunities onto CRM.
Check for completeness on customer’s RFI’s / RFO’s
Building Name
Physical address
Site snapshot

Generate Client Quotes:

Manage Transmission (TX) Plans to meet SLA’s
Access TX Plans to align to relevant product specifications and route details to ascertain route completeness and delivery expectation
Apply correct quoting criteria for each quote to be generated
Send complete quote and TX Plan to clients
Employ the use of automation to increase accuracy and turnaround times

Convert Quotes in Orders:

Process signed quotes
Load order documentation onto CRM System to ensure all queries and audits queries is successfully resolved
Manage Circuit Number generation and send to client

Managing Platinum Accounts:

Send regular updates to KAM’s, detailing off opportunities processed, number of queries received, resolved and outstanding
Report on turnaround times and improvement for the period
Execute outcomes that have been identified from reports, by resolving administrative queries

Generate recon reports for Platinum accounts:

Expiring links / renewals – process on CRM (monthly)
Monitor and manage opportunities on Incorrect
Status report (move links to billing)
Managing TX Report (Get all information to move opportunity to next stage) (daily)

System Management for Platinum Customers:

Ensure all products are loaded into all relevant systems and tested prior to project or deal being activated
Ensure all pricing are loaded into all relevant systems and tested prior to project or deal being activated
Ensure all new required reports, bespoke processes and ways of workings is in place and tested prior to project or deal being activated
All 3rd party costing must be in place and agreements must be finalized before project or deal


All contract rules must be always adhered to
All bespoke documents for project or deal must be agreed, documented, and saved in the designated training material repository
All legal requirements associated with assigned accounts must be stored against the customer profile in stipulated systems


Should any credits arise from designated platinum accounts:
It must be resolved before closure of the month that it is raised in understanding and rectification of why the credit arose must be put into place to ensure it does not occur again
Customer Engagement

Must build relationships with customers to ensure the organization understands customer expectations and challenges and is able to meet them
Must accompany related KAM’s and Executives to customer meetings on a regular basis to be abreast of projects and expectations


Ensure all the above outlined duties and tasks are done in alignment with the “Customer Excellence” strategy
Perform any other work-related duties and responsibilities that may be assigned from time-to time by management.


Office based and travel
Extended work hours where applicable

Desired Experience & Qualification:
Diploma in Accounting or costing
Must have minimum 5 years’ experience in costing and pricing
Must have project management experience or understanding
Must have strong administration skills
At least 2 years’ experience in Sales Administrative / Coordination role, preferably in the B2B ICT /
Telecommunication Sector
Telecom Understanding preferable

To Apply:

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