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Our client is a leading telecommunications group that is aggressively growing across South Africa and the African continent is looking for a Manager: Sales Administration

To supervise and manage the sales process within the sales division for all Key Account Managers to ensure that the Sales Administrators are assisted Review and ensure that all ATP’d links are invoiced Act as a Custodian of processes for the Sales the admin remit Ensure system processes support TAT’s, and all require staff is trained Ensure all staff understand the purpose and impact of their role Manage and maintain all customer information on CRM

 

 

 

 

Job Title: Manager: Sales Administration
Location: Johannesburg

Job Summary:
Duties & Responsibilities:
ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS):

Supervision / Management of Sales Process:
Assume responsibility for the performance, direction and development of the Sales Admin team
Determine system improvement measures to enhance our current working processes
Enforce compliance guidelines with client agreements in terms of order processing
Manage Sales Admin team is working effectively and efficiently, to achieve the tasks given to them and ensuring that the accounts they are working with are running effectively and productively
Supervise and manage the sales process within the sales division for all Key Account Managers
Ensure that Administrators process customer’s re-quest for quotation (on CRM)
Ensure correctness of information to process link on system (Information such as):
Customer details (if not already on the system): Address and contact details; registration and VAT numbers; contact person(s) and signed agreements
Site A and Site B information (if not already on the system): Physical address; coordinates and managing company Liaise with KAM or directly with customer to obtain details
Send RFO documents to customer and capture data on CRM
Submit Schedule B’s for financial approval
Send access request to Implementation for site survey and obtain costing
Convert opportunities into orders on the CRM; obtain circuit numbers and links are moved to implementation for build
Invocoms to be held with all subordinates to drive the business forward as per company vision and strategy
Attend cross functional Invocom meetings with relevant departments / functions to ensure speedy delivery of links; problem solving strategies

KEY PERFORMANCE INDICATORS:

Measurable:

All compliance guidelines are adhered to
All tasks are completed accurately and timeously
All quotation requests are actioned accurately and timeously

Reports:

Monthly reporting on all opportunities, exceptions, TAT’s, Admin volume, customer volume,
Do reconciliation with functional reports in line with the data on the system
Manage credit disputes, understand causes and re-solve root cause
Report on tickets, issues and escalations impacting long term and short-term objectives
Provide regular order intake reporting to all teams to manage the achievement of targets

Measurable:
All relevant reports are submitted in timeously

Miscellaneous & General:
Report to management on all problem areas related to area of responsibility and how to mitigate them
Effectively coordinate staff within Sales Admin from a growth point of view including performance management and succession planning
Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management
Manage customer escalations timeously
Ensure Sales Admin staff is adequately trained to manage workload, has technical understanding of systems, processes, pricing, systems, products, customer requests, bulk deals
Ensure system processes are simplified and stream-lined
Implement and manage customer uptake onto digital platforms
Manage data quality for all sales admin related areas
Update information and constantly align data in ac-accordance with CRM’s new developments
Conduct customer training for systems, information, RFI’s, digital platforms
Frequently perform data “clean-up” operations
Assist in developing systems, processes and methodologies for Sales Admin
Co-ordinate Board Pack submission for Sales and data integrity
Manage team development, KPI’s, succession planning, team moral and cohesiveness
Create a customer centric environment
Manage month end / year end closures

Measurable:
As required within usual business operations

WORKING CONDITIONS:
Office based

Desired Experience & Qualification:
Grade 12
Business management diploma or national diploma in Sales and Marketing, or a related tertiary qualification (or studying towards one)
Management skills
2 – 5 years’ sales management experience is essential
Technical understanding will be an added advantage

TECHNICAL SKILLS:
Administration

Performs activities related to an organization’s administration such as computing, organizing, planning, scheduling, producing reports or filing

Customer Relationship Management:
Adopts a philosophy and corresponding processes that focus on identification and satisfaction of the customers’ stated and unstated needs and wants

CRM Software:
Handles software that allows the organization to store, organize, synchronize and search records relating to customer interactions

General Computer Literacy:
Good working knowledge of MS office software packages

Project Management:
Applying knowledge regarding principles, techniques, and tools used in planning, control, monitoring, and review of projects

Product Knowledge:
Knowledge of SADV products and services
Workflow Systems (QuickBase preferable)
In-house computer system

Personal Attributes/Behavioral Competencies:

Attentive to Detail:
Thorough Gives care and consideration to all parts and aspects of tasks Considers fine points

Customer Centricity:
Focuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers

Manages Pressure:
Handles work related stress, pressure and difficulties Bounces back from obstacles and setbacks, ensuring work continuity Stays optimistic and persistent

Manages Team Dynamics:
Able to manage teams to achieve work goals and targets Takes proactive action to ensure that behavioural relationships between members of a group who are assigned connected tasks within a company are harmonious and have a positive effect on productivity Manages conflict timeously where required

Multitasking:
Ability to execute multiple tasks concurrently without compromising quality or performance

People Management:
Recruit and on-board new staff members to ensure quickest time to performance
Set meaningful performance targets for all employees and clearly outline efforts required to reach deliverables
Explain how work roles contribute towards overall strategic objectives
Support, coach and mentor staff
Develop and agree upon standards against which to measure behaviour and performance up front
Assess performance and behaviour
Provide regular, constructive feedback and reinforcement regarding performance
Counsel staff where behavioural problems arise
Give recognition for work well done
Encourage employees to adhere to company values
Work with staff to create individual development plans addressing employee and business needs, encouraging employees to participate in learning opportunities
Provide developmental assignments to staff based on career interests and business needs
Manage team performance, promoting cohesiveness and taking corrective action where necessary
Chair meetings to ensure team is updated with information required and in order to manage team direction and performance
Ensure staff retention of top performers

Performance driven:
Puts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality Able to act without being prompted to Demonstrates a sense of urgency, self-motivation and ownership in work Has a need for achievement Achieves results

Planning and Organising:
Provides a written account of intended future action to achieve specific objectives within a specific timeframe This explains what needs to be done, when, how, and by whom

Solution Driven:
Identifies problems, analyses problems, generates workable solutions and re-solves problems according to acceptable business quality standards and so as to minimise workflow disruption

Time Management:
Systematically structures/plans own time and implements this plan Able to prioritise and action tasks within given timeframes without compromising on quality Plans include additional time to cater for unforeseen circumstances

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