FinChoice: Customer Service Agents x 2 Positions

Posted on :

12 May, 2015

Category :

Customer Service Jobs in South Africa

Key Performance Areas

Provide customer service

Appropriately manage customer queries relating to their loans and accounts
Ensure a polite, friendly, efficient and professional service is provided
Take responsibility for each individual call by ensuring that advice is always given in the customer’s best interest
Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
Effectively deal with difficult queries and customers, avoiding formal complaints
Improve the customer experience and service delivery by providing excellent customer service

Generate revenue

Upsell product offering to new & existing customers in line with required performance standards and targets

Efficiency and Productivity

Reach performance targets relating to productivity, adherence, turnaround time, sales and customer service
Be available to take calls by avoiding unnecessary time spent in after call
activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems


Quality standards

Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Capture all details of customer, call log and sales transactions accurately onto the system
Adhere to internal systems, policies, procedures and requirements

Qualifications & Accreditations

Grade 12 / Matric or equivalent

Experience & Skills

1 Year customer service experience in a target driven environment
1 Year sales experience in a target driven environment
Computer literate
Attribute & Behaviours

Energetic with a positive attitude
Persuasive skills which includes sales ability
Ability to work independently as well as within a team
Excellent telephonic manner
Good analytical ability and attention to detail
Resilient and change orientated
Salary: Market Related
Type: Permanent
AA Position: No
Work Level: Skilled
Branch: Western Cape – Southern Suburbs (Cape)

Click here to apply online

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