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Posted on :

23 Mar, 2023

Category :

Communications Jobs in South Africa, Management Jobs in South Africa

To act as custodian of the Sales Operations department (Regional), managing the implementation of strategy and delivery of sales and profitability targets, plans and regional operational activities in alignment with the Consumer Channel and business strategies.






Job Title: Area Manager – Telecommunications (Mpumalanga)
Location: Mpumalanga

Job Summary:
Duties & Responsibilities:
Operating within regional socio-economic conditions and context
Operating with a Regional Branded structure and strategy
The provision of innovative solutions and service excellence
Operating with a highly dynamic, competitive and fluctuating market/industry
High levels of legal, regulatory and commercial compliance in a pressurized environment
Content changes in terms of technology advancements and customer behaviour
Fluid complexities of customer expectations and demands

Operational Planning:
Assist in the development of an operational sales and service strategy for regions, in alignment with the Consumer Channel and overall business strategy
Manage the regional implementation of action plans as defined by Branded Channel Managers, considering the long term(1-2years) implications of actions from a broader perspective as well as the impact of solutions on other areas of the business and the interdependency of units
Define, align and manage regional sales operational targets for the channel
Develop marketing and marketing support strategies for regional accounts, aligning these to channel strategies and drives
Fine-tune and implement methods and processes that will enhance regional sales operations effectiveness and enable Sales Ops Team Leads and Sales Representatives to meet / exceed targets and goals.
Drive best practice, continuous improvement and innovation at process and procedure level.

Regional Sales Operations effectiveness:
Act as custodian of the regional sales operation’s teams, ensuring regional implementation of action plans as defined by the Branded Channel
Manage existing regional accounts and develop accounts plans, ensuring implementation through the sales team.
Identify, collate and follow through on new business opportunities to ensure that growth targets are met.
Ensure that sales teams achieve regional sales target within sales channels, through service delivery, customer relationships and database management.
Develop, implement and manage Action Plan, Commitment Plan and Sales activity Plan for the assigned region, ensuring that these are tailored to regional conditions to maximise growth (sales and coverage).
Ensure compliance with operational PPP’s.
Co-ordinate regional activities (events, promotions, sponsorships, etc.) within the channel.
Resolves issues where required – internal, channel related, outsource partners, etc.
Carry out demand forecasting, channel forecasting, stock forecasting, sales target and distribution forecasting.
Identify and facilitate training needs and interventions in region.
Co-ordinate and monitor services indicators, e.g. POS material, transaction turnaround times, SLA’s, etc.
Reporting on regional results monthly, including historical information, recommendations, operational issues, marketing, activities, growth, etc.
Ensure efficient database management of all “touch points” and route planning.
Manage the brand identity in the region.
Channel field and competitor information to relevant areas.

Service delivery:
Fine-tune systems in line with changing work practices, providing the context for service delivery, considering local conditions, as well as competitor activity.
Channel field and competitor information to relevant areas.
Recommend changes to product and service delivery based on the analysis of trends and patterns identified in through real time regional Sales Operation field word and performance data.
Manage resources for optimal productivity and service delivery, balancing resources within the region to meet market requirements.
Manage outsourced staff component in region as necessary (e.g. MOMO)

Budget Management:
Forecast, plan, develop and review budget for the Regional Branded Teams in the region, ensuring that it provides return on investment, and seeking approval thereof.
Manage and optimise the budget, ensuring all expenditure is in line with the agreed budget, reporting monthly as appropriate.
Monitor costs and determine initiatives to optimize resources, ensuring cost effectiveness by maximising cost/benefit ratios.
Identify areas where money is lost and seek ways to reduce expenditure.
Identify opportunities to generate additional revenue.

Customer Satisfaction:
Along with the sales teams, establish and build sound relationships with all stake holders.
Align service delivery to changing customer needs and regional requirements.
Understand customer needs and develop systems, policies and procedures to ensure that needs and requirements are satisfied.
Adopt a proactive approach to prevent problems from arising in the future.
Initiate change to continually improve all aspects of service delivery.
Drive continuous improvement as an important element of service delivery

Supervisory/Leadership/Managerial Complexity:
Coach and train “touch point “staff in Region
Manages, coaches and motivates the sales team
Recruit, develop and retain people with outstanding skills, qualifications and potential
Set regional performance objectives and sales/growth targets and motivate and guide staff to achieve / exceed them
Define KPA’s and KPI’s that will be cascaded down to the sales team
Evaluate and assess people performance
Initiate and take disciplinary action and resolve grievances as required
Understand the need to train and develop staff to be able to use resources optimally and enhance performance
Deploy and redeploy resources to get the work done, ensuring that resources are balanced to regional requirements
Build and enforce a customer centric approach
Build employee relations and collaborative teamwork
Manage Employee Equity and diversity
Coach and guide subordinates
Build professionalism, loyalty and commitment to the organization
Communicate actively and effectively resolving any potential conflicts that may arise
Display insight into leadership style and how it impacts on performance positively and negatively
Have the self-insight and flexibility to adapt to different situations
Manage boundaries that separate units in order to optimise workflow

Desired Experience & Qualification:
Tertiary management-related business qualification (Sales and Marketing) – not necessarily a technical expert.
3-5 years’ experience in Sales Operations with strong elements of the implementation aspects of sales
At least 2 – 3 years leadership experience in similar positions, in fast-moving industries
ICT Experience (GSM) would be preferable
A strong background in marketing and/or customer services

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