Front Desk at ChenMed

Posted on :

17 Jun, 2016

Category :

Customer Service Jobs in South Africa

This is a customer-service-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

  • Provide extraordinary customer service to all internal and external customers (including patients and other Jencare Medical team members) at all times.
  • Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
  • Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.
  • Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.
  • Clearly communicate information about Jencare Medical Associates to patients and other individuals.
  • Verify patient insurance via phone or website and collect any necessary payment for services.
  • Maintain the confidentiality of patients’ personal information and medical records.
  • Review patients’ personal and appointment information for completeness and accuracy.
  • Transmit correspondence by mail, e-mail, or fax.
  • Coordinate all referrals


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