Gauteng Dept of Health: Station Manager X 2 Positions

STATION MANAGER GRADE 3 TO 6 2 POSTS REF NO: 07389
: Directorate: Emergency Medical Services
SALARY : R226 560 – R259 053 per annum (plus benefits)
CENTRE Communication Centre Midrand

REQUIREMENTS : Grade 12 certificate or equivalent qualification, AEA/ECT/CCA/NDIP with 3 year
experience after registration with the HPCSA in the applicable category according
to OSD appointment requirements, two years actual experience in control room or
communication centre, Code 10 driver’s license, Registration certificate and
current registration with HPCSA. Supervisory experience is compulsory.
Understanding of EMS and its line of business. Computer skills, knowledge of
rules and regulations of communication centre. Ability to work under pressure and
meet deadlines.

DUTIES : Be responsible of all EMS activities in the communication center .Provide advice
on procedure and policy matters to staff and ensure compliance with all policies
operating in the service. Ensure effective communication system as well as be
accountable for call taking and dispatching of all incidents in the communication
center. Ensure the control and inventory of all resources in the communication
Centre. To assist the Communication Manager in the control and the
implementation of the EMS policies. Maintain, monitor and review continuous
quality improvement for the region in accordance with the policy on quality improvement of EMS. Ensure that effective strategies are implemented for
meeting the needs of the community. Entrench a healthy and safe environment
and follow up continuously. Be responsible for EMS occupational health and
safety at the communication center. Co-ordinate or oversee all major incidents to
ensure such incidents are appropriately managed in the communication center.
Ensure all complaints are fully investigated and remedial plans are implemented
and monitored. Ensure crews adhere to turnaround times. Ensure communication
center crews main a high standard of customer etiquette and communication
medium with customers or clients. Correlate all relevant statics and indicators
received from shifts and send this information to the head Office. Manage the
tracking solution, by ensuring all vehicles are functional and warnings are
attended and mitigate against in future. Investigate and report all calls delays and
calls dropped. Investigating service complaints received from internal and
external stakeholders and reports on these complaints to the EMS head office. Be
responsible for continuous quality improvement and implement strategies in line
with the policy on quality for EMS.Ensure correct radio and telephone procedures
are adhered to by all Emergency Care Dispatcher according to protocol. Maintain
security and access restriction within control centre whilst on duty. Undertake any
other duties as allocated by management.

ENQUIRIES : Mr. C Errakiah Tel No: (011) 564 2053

APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services,
Continuity SA, Growth Point Business Park, Corner Old Pretoria Road and
Tonnetti Street, Midrand or posted to P.O Box 8311 halfwayhouse 1685, or apply
online at: www.gautengonline.gov.za

CLOSING DATE : 25 September 2015

NOTE : Candidates that are shortlisted will be subjected to a competency test, based on
scope of post, duties and driving test.