Grade 3 to 6 Station Managers x 6 Positions

STATION MANAGER GRADE 3 TO 6 (2 POSTS) REF NO: 06643
Directorate: EMS
SALARY : R226 560 – R259 053 per annum (plus benefits)
CENTRE : Communication Centre, Midrand

REQUIREMENTS : Grade 12 certificate or equivalent qualification, AEA/ECT/CCA/NDIP with 3
year experience after registration with the HPCSA in the applicable category
according to OSD appointment requirements, two years actual experience in
control room or communication centre, Code 10 driver’s license, Registration
certificate and current registration with HPCSA. Supervisory experience is
compulsory. Understanding of EMS and its line of business. Computer skills,
knowledge of rules and regulations of communication centre. Ability to work
under pressure and meet deadlines.

DUTIES : Be responsible of all EMS activities in the communication center .Provide
advice on procedure and policy matters to staff and ensure compliance with
all policies operating in the service. Ensure effective communication system
as well as be accountable for call taking and dispatching of all incidents in the
communication center. Ensure the control and inventory of all resources in the
communication Centre. To assist the Communication Manager in the control
and the implementation of the EMS policies. Maintain, monitor and review
continuous quality improvement for the region in accordance with the policy
on quality improvement of EMS. Ensure that effective strategies are
implemented for meeting the needs of the community. Entrench a healthy and
safe environment and follow up continuously. Be responsible for EMS
occupational health and safety at the communication center. Co-ordinate or
oversee all major incidents to ensure such incidents are appropriately
managed in the communication center. Ensure all complaints are fully
investigated and remedial plans are implemented and monitored. Ensure
crews adhere to turnaround times. Ensure communication center crews main
a high standard of customer etiquette and communication medium with
customers or clients. Correlate all relevant statics and indicators received from
shifts and send this information to the head Office. Manage the tracking
solution, by ensuring all vehicles are functional and warnings are attended
and mitigate against in future. Investigate and report all calls delays and calls
dropped. Investigating service complaints received from internal and external
stakeholders and reports on these complaints to the EMS head office. Be
responsible for continuous quality improvement and implement strategies in
line with the policy on quality for EMS.Ensure correct radio and telephone
procedures are adhered to by all Emergency Care Dispatcher according to
protocol. Maintain security and access restriction within control centre whilst
on duty. Undertake any other duties as allocated by management.

ENQUIRIES : Mr. C Errakiah Tel No: (011) 564 2053

APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services,
Continuity SA, Growth Point Business Park, Corner Old Pretoria Road and
Tonnetti Street, Midrand or posted to P.O Box 8311 halfwayhouse 1685 or
apply online at: www.gautengonline.gov.za

CLOSING DATE : 05 June 2015