Posted on :
6 Jun, 2012
6 Jun, 2012
Job Title Customer Service Superstar
Requisition # 96
# of Hires Needed 8
Location Cape Town, Western Cape, South Africa
Date Needed By N/A
Education Grade 12 (Matric or Equivalent)
Category Customer Service
Groupon is officially the fastest growing company in the world.
Seventeen months since its inception, Groupon is the first company in history to reach $1 billion in sales in less than 18 months. Having featured on the front cover of Forbes magazine (08/10) and listed in TIME’s Top 50 Websites of 2010 we are committed to helping businesses gain exposure whilst giving consumers a better deal.
With offices all over the world and an ever-increasing active subscriber base of over 142 million people in over 48 countries, our unique brand of direct marketing coupled with our up-tempo, yet stimulating work ethos, has established our online coup d’état at the helm of the global, social commerce scene.
Since launching in South Africa in the end of January 2011,Groupon SA in now operating in cities across the country. With some fantastic success stories: selling over 3000 vouchers for e-commerce site wantitall.co.za and 1 track every 15 seconds for Look & Listen’s new MP3 download service.
We are looking for enthusiastic and charismatic individuals to be the voice of Groupon to our subscribers. As the first point of contact, we are sending out a call to patient, resourceful, charming, and efficient problem-solvers who strive to provide the only the best customer experience. The position entails phone and email communication with our current and future subscribers, thus playing a vital role in affecting the reputation of Groupon.
•Taking customer queries via telephone and email and providing an appropriate response
•Responding to customer queries and complaints using an appropriate communication method
•Taking ownership for queries and complaints from first contact to resolution
•Completing relevant administration to document customer enquiries and complaints
•Treating our subscribers and future subscribers like royalty
•Provide top notch customer support that leaves the consumer happy and satisfied
•Fluent in English with an excellent standard of written and spoken communication
•Exceptional critical thinking skills
•Experience in fast paced contact centre advantageous
•Flexibility, strong organisational skills, communication skills and professionalism
•Competent user of MS-Office (Word, Excel, Outlook)
•Positive attitude, energetic approach and self-motivation are all essential