Help Desk Operator at Department Of Agric, Forestry and Fishery

This position is subject to job rotation and enrichment. The applicant must be able to learn quickly and be trained continuously.

POST 29/07 : HELPDESK OPERATOR REF NO: 254/2016

Directorate: ICT Service Delivery and Operations
SALARY : R171 069 per annum

CENTRE : Pretoria

REQUIREMENTS :

• An applicant must be in possession of a degree/National Diploma in IT.
• Appropriate experience in rendering of helpdesk services in an Information Technology environment or ICT desktop support.
• Knowledge of Microsoft Office software packages, Microsoft networking environment and Microsoft Windows XP operating system. Planning and organising, communication/interpersonal and listening skills.
• Problem-solving skills.
• Computer literacy.

DUTIES :

• Log calls and administer the helpdesk system for the Department in order to ensure users satisfactory.
• Log all user calls using the service helpdesk system.
• Assign calls to the appropriate technician including contractors.
• Provide helpdesk support to users.
• Provide basic support on hardware, software and network problems, configuration and troubleshooting.
• Render helpdesk support administration.
• Maintain helpdesk system and extract appropriate reports.
• Maintain helpdesk database.

NOTE : Applications must be submitted on a Z83 Form, obtainable from any Public Service department or on the Internet at Z83 Z83 Form – CLICK HERE TO DOWNLOAD THE FORM

OR
Z83 Form – CLICK HERE TO DOWNLOAD THE FORM which must be signed and dated (an unsigned Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV as well as copies of all qualification(s) (Matric Certificate must also be attached) and ID document and driver’s licence (where applicable).

Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their application.

Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualifications Authority (SAQA).

Failure to submit all the requested documents will result in the application not being considered.

Correspondence will be limited to short-listed candidates only.

If you have not been contacted within three (3) months of the closing date of this advertisement, please accept that your application was unsuccessful.

Suitable candidates will be subjected to personnel suitability checks (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification).

Successful candidates will also be subjected to security clearance processes.

Where applicable, candidates will be subjected to a skills/knowledge test. Successful candidates will be appointed on a probation period of twelve (12) months.

The Department reserves the right not to make appointment(s) to the advertised post(s).

Applications submitted via e-mail, fax or online must include the post title and reference number in the subject line and a scanned, signed and dated Z83 form (a Z83 form without a physical signature and date will disqualify an application) together with all relevant documents as indicated above.

Persons with disabilities are encouraged to apply.

CLOSING DATE : 05 August 2016 (unless otherwise stated)

HOW TO APPLY

APPLICATIONS : [email protected] or fax: 086 537 5174

Click Here to HELPDESK OPERATOR Pdf.