Posted on :
26 Nov, 2015
26 Nov, 2015
HELP DESK TECHNICIAN Directorate: Information Technology SALARY : R196 278 per annum (plus benefits) CENTRE : Johannesburg
REQUIREMENTS : The successful candidate should be in possession of a three year tertiary qualification in Information Technology plus 1 – 2 in IT Service desk years or call centre training.
DUTIES : The incumbent will be responsible to ensure availability on the telephone and email systems to receive and log incoming calls from users on CA Uniceter.
Prioritize and assign calls to IT Technicians for resolution. Follow up on enquiries to ensure that appropriate action is taken.
Track and manage calls are responded to resolved and closed with agreed SLA. Ensure customer service quality is upheld at all times and provide first line support. Provide weekly reports on a number of calls logged, calls outstanding and calls not resolved.
ENQUIRIES : Ms. Tshiamo Sokupha Tel No: (011) 227-9000
APPLICATIONS : Applications must be submitted on a Z83 form, comprehensive CV, certified copies of ID and all Qualifications to be attached. Application should be submitted at Gauteng Provincial Treasury: Ground Floor, Imbumba House, 75 Fox Street, Marshalltown, Johannesburg, or posted to: Private Bag X 12, Marshalltown, 2107.
CLOSING DATE : 4 December 2015