Helpdesk / Call Centre Supervisor Job Vacancy

HELPDESK/CALL CENTRE SUPERVISOR REF NO: 000808 Directorate: Information Communication Technology (ICT)

SALARY : R196 278 per annum (plus benefits)

CENTRE : Central Office

REQUIREMENTS : Post Matric I.T/Computer Science ITIL/Corbit qualification. Helpdesk / Service desk certification. Minimum of 5 years continuous experience as a Desktop Technician or 6 years continuous experience as the I.T Helpdesk or service desk environment.

Comptia/Microsoft A+ or N+ or MCSE Certification. Knowledge of operating and application systems (Unix, Linux, Windows 8, MS Office 2010 or latest and Vista). Sound knowledge of Microsoft Products. 24/7 eight hours rotational basis. Customer orientated.

DUTIES : Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting GPG network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff & Sub-ordinates. Log calls for all applications /softwares used by Gauteng Health/GPG staff. Perform any other task/job deemed appropriate or assigned by supervisor/manager. Manage/supervise, monitor administrative duties and report generations. ENQUIRIES : Mr Emmanuel Ramaru ,Tel (011) 241 5756

APPLICATIONS : Application: to be forwarded : The Recruitment and Selection Unit, Gauteng Department of Health, Private Bag x085, Marshalltown, 2107, Physical Address: 37 Sauer Street, Bank of Lisbon Building for attention of: Ms S Dladla.

CLOSING DATE : 02 May 2016