Helpdesk Operator at PEP Stores

Posted on :

3 Apr, 2014

Category :

General Jobs in South Africa

PURPOSE OF THE POSITION:

To provide a communication and support function to the field in respect of cellular related products.

KEY OUTPUTS:

• Handling of queries from stores regarding cellular products and services
• Timeous and accurate logging of queries and/or complaints
• Provide assistance to stores with regards to downloading of files, recharge vouchers; ITC blacklisting, etc.
• Timeous clarification of store orders on database
• Administer and maintain RICA user ID’s for field personnel
• Liaising with respective service providers regarding repairs and OBF’s
• Handling of all customer care queries and or complaints
• Provide ad hoc cellular training to field personnel

JOB INCUMBENT REQUIREMENTS:

• Grade 12
• 2 – 3 Years’ experience in a helpdesk /call centre environment
• Cellular experience will be an advantage
• Excellent communication skills (written and verbal)
• Computer Literate (MS Office)
• Willingness to work overtime and on weekends occasionally
• Competencies include: Building and maintaining relationships, detail orientation, problem-solving skills, stress tolerance as well as confidence and decisiveness
• A passionate, service orientated team player

If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.

 

How to Apply

Click here to apply online

Closing Date: Wednesday, 16th April 2014

Department: SALES

 

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