Hollard Insurance South Africa: Claims Consultant Jobs

Posted on :

27 Jul, 2010

Category :

Consultancy Jobs in South Africa

Hollard is South Africa’s largest independent and privately owned insurance group. We’ve grown from strength to strength over the past 30 years because we do things differently. Our most valuable assets, our people, follow a set of core values that are the driving force behind the ‘Hollard Way’.

We appreciate our people and we recognise our success depends on them. By helping careers grow with a long-term vision, our people can reach their full potential. A well planned ‘career’ grows, bends and flexes as you do, and we take every opportunity to help and guide Hollardites with their chosen career path. We understand that it’s the power of people and their influence that determines whether our business fails or succeeds.

Job Title: Claims Consultant

Job Code: PFS0008

Closing Date: 31 Aug 2010

Location: Johannesburg

Business Unit / Division: Claims – Shared Services

Reporting To (position title): Claims Supervisor


Customer focus on a national basis

Products, system, processes and procedures


  • All divisions within the Hollard group
  • Partners
  • Intermediary staff in all related sectors
  • Direct clients
  • Internal Clients
  • All External clients


  • Full and accurate intimation of claims and payments on the line of business systems
  • Preparation of claim file with all required documents as indicated by claim type
  • Accurate updating of data relating to each claim on the line of business system
  • Collating of all standard requirements before referring claim
  • Ensuring all claim files are kept neat and tidy with correspondence in date order
  • Follow up of outstanding requirements with claimant / third party as required
  • Maintaining professional written communication with claimant / third party
  • Ensuring that payment on final assessed claims are timeously submitted to the supervisor for payment
  • Maintaining turnaround times in terms of service level agreements
  • Adhering to life claims principles and philosophies
  • Adhering to the CPI standards.
  • Adhering to the Risk Referral  Matrix
  • Maintaining the claims standards
  • Adhoc



  • Matric or equivalent
  • COP
  • Studying toward FAIS

Work Experience

2 – 5 years life assurance experience

Financial Accounting Experience


  • Life claims experience
  • High level of product knowledge
  • More than one language an advantage


  • Interpersonal skills
  • Good written communication
  • High level of product knowledge
  • Accuracy
  • Attention to detail
  • Time management

Personal Qualities

  • Integrity
  • Patience and empathy
  • Self management
  • Tact
  • Assertive
  • Customer Focus
  • Initiative
  • Stress tolerance and able to work under pressure
  • Excellent written communication
  • Work well  in a team environment
  • Flexibility
  • Confidentiality
  • Ability to adapt to change

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