Hollard Insurance South Africa: Claims Supervisor

Posted on :

28 Jul, 2010

Category :

General Jobs in South Africa

Hollard is South Africa’s largest independent and privately owned insurance group. We’ve grown from strength to strength over the past 30 years because we do things differently. Our most valuable assets, our people, follow a set of core values that are the driving force behind the ‘Hollard Way’.

We appreciate our people and we recognise our success depends on them. By helping careers grow with a long-term vision, our people can reach their full potential. A well planned ‘career’ grows, bends and flexes as you do, and we take every opportunity to help and guide Hollardites with their chosen career path. We understand that it’s the power of people and their influence that determines whether our business fails or succeeds.

Job Title: Claims Supervisor

Job Code: PFS0009

Closing Date: 31 Aug 2010

Location: Johannesburg

Business Unit / Division: Claims – Shared Services

Reporting To (position title): Claims Manager


  • Customer focus on a national basis
  • Products, system, processes and procedures


  • All divisions within the Hollard group
  • Partners
  • Intermediary staff in all related sectors
  • Direct clients
  • Internal Clients
  • All External clients


  • Participate in strategic planning for Claims
  • Ensure SLA’s are met for all Claims process & perform QA for all processes
  • Responsible for all direct reports
  • Deal with Complaints escalated to management
  • Assessing training needs and assist in training of new and existing staff, development of staff
  • Conduct PA’s, one on ones, career discussion and follow up on individual objectives
  • Preparation of weekly/monthly reports/efficiency trackers etc
  • Updating, communication incentive results on bi-monthly basis
  • Monitor individual performance, deal with non-performance issues, handle conflict situations and disciplinary issues
  • Implement a coaching plan
  • Ensure that learning and development does happen
  • Ensure that all claims and payments are handled in accordance with SLA and customer service strategy.
  • Assist with annual budget formulation
  • Authorising leave, planning for absence of team members
  • Liaison with IT for escalated system problems
  • Representation and presentation at meetings
  • Involvement in ad hoc projects
  • Management of  Daily Review meeting for Claims



  • Matric
  • COP
  • Diploma in Administration

Work Experience

  • 2 – 5 years life assurance experience
  • Financial Accounting Experience
  • Staff management experience
  • Microsoft Outlook
  • Microsoft Word Basic
  • Microsoft Excel Basic
  • Microsoft PowerPoint Basic


  • Basic Life claims knowledge
  • PC Knowledge (Windows essential) – Word, Excel an advantage
  • More than one language preferable
  • Insurance Industry understanding


  • Conflict Resolution
  • Goal Setting
  • Communication Skills
  • Time Management\Self management
  • Team Work
  • Business Communication
  • Problem Solving and Decision Making\Attention to detail\Analytical
  • Performance Management
  • Coaching
  • Emotional Intelligence

Personal Qualities

  • Dynamic
  • Self Motivated
  • Self Managed
  • Professional
  • Reliable
  • Pro-Active
  • Innovative and Creative
  • Analytical
  • Team Player
  • Assertive and Confident
  • Efficient
  • Patience and empathy
  • Ability to work in a technologically changing environment

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