HomeChoice Customer Processing Agents Needed X 5 Positions

Posted on :

30 Sep, 2015

Category :

Customer Service Jobs in South Africa

Key Performance Areas

Verification and confirmation of customer profiles

Review & evaluate customer applications
Verify and update all customer details on the system
Review & assess customers affordability & credit worthiness
Offer debit order option with every customer’s call
Maintain customer services

Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders
Improve overall customer experience and service delivery statistics
Quality control

Ensure the accurate capturing of customer account details onto the system
Follow company processes accurately to ensure quality of service delivery
Administration and reporting

Ensure the accurate completion of time sheets on a daily basis
Ensure all verification documents are completed and approved within the required timeframes
Provide daily/weekly/monthly reports as per business requirements
Provide relief services

Provide relief work in other operational departments in order to meet business requirements and customer needs – when required

Qualifications & Accreditations

Grade 12 / Matric or equivalent
Experience & Skills

1 Year experience in office administration and/or a data capturing, preferably in a contact centre environment
Clear understanding of an operational contact centre environment
MS Office (Word, Excel, PowerPoint and Outlook)
Attribute & Behaviours

Positive and energetic
Managing work and time to meet the required deadlines
High attention to detail accuracy
Proactive and operates with a sense of urgency
Ability to work alone and in a team
Excellent communication skills
Strong planning and organizing skills
Salary: Market Related
Type: Contract
Duration: < 6 months
AA Position: No
Work Level: Skilled
Branch: Western Cape – Southern Suburbs (Cape)

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