HomeChoice: Trainee Analyst: Customer Analytics X 2 Positions

Posted on :

30 Sep, 2015

Category :

Customer Service Jobs in South Africa

Key Performance Areas

Continuously develop and improve forecasting tools and approaches
Compile and distribute a list forecast on data to senior management with recommendations
Accurately interpret all data, identify and communicate trends from the database and translate these into business strategies
Responsible for the continuous analysis of the customer retention, acquisition and reactivation strategies
Complete the interpretation of monthly reports as requested by the business
Produce and communicate monthly neglected segment selections and review and report back on their performance
Develop, maintain and communicate the Nixie, overall connectivity, tele connectivity as well as the trend reporting (datapack)
Investigate, improve and implement contactability strategies


Qualifications & Accreditations

A relevant degree with majors in mathematical or statistical subjects
A SQL/ Excel qualification would be advantageous
Experience & Skills

Advanced computer literacy skills with a high proficiency in MS Excel
The ability to integrate and interpret numerical and statistical information
Proven analytical skills

Attributes & Behaviours

Excellent interpersonal communication, assertiveness and judgment skills
Strong planning, organizing and coordinating skills
Performance-driven and results-orientated with a relentless drive to succeed
The ability to prioritise and multi-task within a fast-paced and pressurised environment
Exceptional attention to detail with a thorough approach to work
A strong can-do attitude and an energetic positive approach

Salary: Market Related
Type: Permanent
AA Position: No
Work Level: Student/Graduate
Branch: Western Cape – Southern Suburbs (Cape)

How to Apply

Click here to apply online

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