Homechoice Vacancies: Telemarketing Supervisors (2 Vacancies)

We are looking for an individuals with call centre experience who is able to lead and manage a team of approximately 12 agents to fill this challenging role.

Key Performance Areas

• Managing a team of approximately 12 Sales agents
• Ensuring departmental / team sales targets are achieved
• Monitoring of calls to ensure quality standards are met
• Training and development of agents
• Performance management and motivating of agents
• Setting and maintaining production standards and agents registers
• Attending regular operation meetings
• Updating and preparing weekly and monthly reports

Requirements:

• Matric certificate
• Two years sales experience (preferably within a call centre)
• At least one year experience in managing a team of agents
• Must be computer literate (Excel. MS Word, PowerPoint)
• Understanding of outbound call centre technology and processes would be an advantage
• Clear Criminal Record
• Must be able to work shifts

Attributes and Behaviours

Strong motivational and leadership abilities
Ability to work independently as well as within a team
Excellent communication skills
Excellent planning and organisational skills
Resilient and change orientated
Energetic with a positive attitude
Good analytical ability and attention to detail
Must display strong initiative

How to Apply Online

If you meet the requirements, send your CV by clicking the “Apply Now” button