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HP Graduate Field Engineer Vacancies

Posted on :

23 Jul, 2013

Category :

Engineering Jobs in South Africa

Graduate Field Engineer Vacancies

Job Ref No: -1094201
Description
Responsibilities:
· Interact with Customer to ensure Customer satisfaction following established procedures.
· Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
· Configure system hardware, software and network components.
· Deliver standard services.
· Provide advanced product support for volume products.
· Provide break-fix reactive support and installation for low-end/mid-end and high-end products
Knowledge and Skills Required:
Relevant product (ISS – Industry Standard Servers) /company knowledge.
Basic and complex troubleshooting skills.
Basic analytical and communications skills.
Proficient in professional oral, written and telephone communication skills.
Fundamental presentation skills.
Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.
Ability to build and maintain ongoing relationships with customers, peers and support partners.
Ability to effectively interact and communicate with people at all levels.
Perform reporting and administrative functions. Manage time effectively.
Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements
Scope and Impact
Manage multiple Customer accounts in Windows NT or Linux support, along with driver applications.
Gather data from known resources and solve moderately complex problems.
Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.
Overall Customer Satisfaction results as indicated by meeting and exceeding ‘behavior’ questions.
Direct feedback from Customers and team.
Meet commitments within specified timeframe.
Handle Customer-relations problems promptly professionally and appropriately.
Escalate issues according to established procedures.
Follow established procedures after completing Customer call.
Learn new technologies.
Share knowledge and experience with others.
Solve well-defined and moderately complex problems using established policies and technical principles.
Order/acquire parts.
Direct feedback from Customers and team.
Provides accurate and clear communications to Customer and escalation team.
Understanding of HP services offerings.
Participate in revenue generation programs.
Complexity
Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site.
Consistently meet response time or Customer scheduled time.
Reactive services completed on first visit.
Accurate documentation of time in call management system.
Proper logistics management, no expensed parts due to engineer.
Effective time management to minimize overtime.
Engage escalation process in a timely fashion
Identify Customer needs and evaluate opportunities to retain and increase service levels.
Qualifications
Education and Experience Required:
Minimum Diploma (A+)
Associate Degree (technical field) i.e. National Diploma in IT and equivalent with 1-2 years of working experience in related fields, or IT Degree holder with less than 1 year relevant working experience.
Job – Services
Primary Location – South Africa-South Africa-Johannesburg
Schedule – Full-time
Job Type – Graduate Job
Shift – Day Job
Travel – Yes, 50 % of the Time

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