HR Services Executive at Philip Morris International

Posted on :

2 Jun, 2016

Category :

Human Resources Jobs in South Africa

Function: Human Resources
Location: South Africa

Full/Part-Time: Full-time
Date posted: May 25, 2016

Number of Openings: 1
Place of Work: Johannesburg

HR Services Executive

SG 6 – 7

Vacancy closing date: 1 st July 2016

  • The following position has become available within our Human Resources Department.
  • The position will be reporting to the HR Services Team Leader.
  • Preference will be given to EE candidates.PURPOSE OF THE JOB

    The HR Services Executive helps with the implementation of services, policies, and programs and assists and advises managers and staff with any HR matters or queries. Working closely with the HR Services Team Leader and HR Managers you will be providing effective and relevant HR Support and contributing to the overall performance of the HR Shared services team.

    This position acts as the key point of contact with the local market for all stages of the employee life cycle, providing guidance and keeping up to date and accurate employee data in the SAP / HR2U systems.


    Transactional Processing – Carry out transactional processing duties related to for example, employee records, resignations, personnel detail changes, absence management (sickness, maternity leave etc.), employee benefits; and handle routine queries from staff related to transactional processing and administration, in line with all required PMI service standards and procedures and statutory requirements.

    Handling Transactional Queries – handle queries from employees related to transactional processing and administration, in line with all required PMI service standards and procedures and statutory requirements, or directing callers to the appropriate person in the event of a misdirected call.

    Team Administration Trouble Shooting – troubleshoot any clerical or administrative problems that occur in the day to day work, seeking guidance and input from the HR Services Team Leader and others as necessary, in order that the HR Services Team delivers the required service.

    Reporting – assemble the required routine and ad hoc reporting information into the required formats to standards of accuracy and timeliness. Use departmental tools and resources (including online systems, excel, HR2U, SAP) to query and retrieve data stored in corporate information systems, and to analyse and present data to be utilised in workforce planning, etc. Participate in the development of statistical analysis, interpretation and reporting procedures for human resource related data.

    General Liaison – provides an administrative liaison service, handling and resolving administrative queries, seeking information, dealing with internal and external calls from a range of sources including various levels of employees and external suppliers so that the work of HR Services Team can be conducted effectively.

    Relationship Management – manage customer (employee, People Manager, HR Managers) and colleague (HR Services Team in Market, Country HR Services Team, International Assignments Team, etc) relationships (internally and externally) so as to maximize the effectiveness of HR and the HR Services Team and ensure the good reputation of both.

    HR Administration Improvement – during the course of day to day delivery monitor the effectiveness of relevant team systems, processes and procedures and make suggestions periodically for improving them so that issues are brought to the attention of management and effectiveness is maximised. Develop and implement agreed approach to improve the performance and delivery of the function.

    HR Projects – provide transactional and administrative support to projects to support their successful delivery.


  • Able to employ high level computer literacy to use appropriate software programs and utilize a range of recording and tracking tools that support HR and payroll management functions.
  • Proven ability to interpret and apply policies and procedures.
  • Understanding of government legislation, directives and departmental policies that impact on human resource management and payroll administration services to ensure compliance.
  • Maintain a high level of accuracy and confidentiality in all correspondence and administrative documents.
  • Have outstanding written and verbal communication.
  • Be very organized as well as be able to work in a high paced environment and meet deadlines.

Personal Attributes

Learning – open to new experiences and challenges , maintain and develop own knowledge of PMI plans, operations & activities, HR practices and developments and own personal skills within the framework of guidance and support provided by PMI.

Collaboration – has gained the respect and credibility from all members of the business, both consultants and support, seen as reliable, trustworthy and capable of performing the role; leads by example. Demonstrates team work through actively fostering a good working environment with management, employees, HR Managers, SSC and other support functions across the PMI Group and builds effective team relationships.

Entrepreneurship – demonstrates initiative, requires little or no supervision but will seek support from HR Services Team Leader if necessary. Understands the necessity to forward plan and think through potential complications. Identifies appropriate solutions to problems and acts accordingly. Able to make sense of issues; identify and solve problems. Proactively suggests ideas for improvements around working practices.

Agility – maintains good performance and quality of work under pressure and is prepared to manage change at the last minute. Confident individual who can deal with people at all levels both internally and externally, professionally and confidentially. Demonstrates credibility and appropriate verbal and non-verbal behavior with clients and employees; adapts style when necessary.

Communication – has the ability to articulate and hold their own in pressured conversations and to manage the expectations of others whilst working under pressure. Has tact and diplomacy and an ability to anticipate and deal with the varying needs and concerns of others and can adapt their personal style to meet these needs. Able to relate well to others and use interpersonal skills to achieve desired objectives.

Impact – committed and has the drive and energy to undertake all tasks, even those that may appear laborious, displaying the same level of motivation and enthusiasm. Focus on achieving results and exceeding others’ expectations,

Leading – coordinate the activities of others in effort to meet deadlines, driving for performance.


  • Grade 12
  • Tertiary education in related discipline, i.e. administration, HR, etc. is beneficial
  • Previous HR Generalist experience is beneficial
  • Good working knowledge of Microsoft Office products and SAP
  • Computer literate and confident working with systems
  • Analytical, organized and systematic in approach and communication style
  • Proven ability to build rapport with others, develop trust and respect
  • Driven, energetic and action orientated
  • Enjoys learning on the fly, business improvement and problem solving

Job ID ZA-02153

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