Posted on :
17 Jan, 2023
17 Jan, 2023
Hustle Consulting (Pty) Ltd
Job Title: Internal Account Manager – ICT Distribution
Location: Cape Town
Duties & Responsibilities:
Identifying and understanding role players in each assigned account
Liaise between divisions and customers to efficiently communicate deliveries and ETA’s feedback etc
First point of contact with the customer
Portraying professionalism and confidence that delivers the ultimate in customer service
To build and maintain an active customer base to support the sales team
Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts
Understanding of each assigned account, with the ability to give regular feedback
Quotations should meet specifications as per requirement, thorough insight of specific account or department should be taken into consideration when quoting
Specific objectives set for each account / ownership of account / understanding of individual
Excellent time management and personal organizational skills
Support the Sales team and develop new sales
To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team.
Maintain an agreed level of pro-active telephone contact with both existing and prospectivecustomers
Effectively deal with telephone enquiries requesting quotations for products, compiling information on the desired products or datasheets
Maximize sales by continually expanding orders and up selling on all incoming and outgoing calls
Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
Cross-discipline team working
Create quotations from requests received.
Ensure all orders received are entered into the system accurately.
Meet and exceed the agreed SLA’s on quoting and deliveries.
Ensure a consistent closure rate within appropriate timelines.
Strong attention to detail
Follow up on warehouse until in production and to delivery
Account Managers to be cc’d on all correspondence on their accounts
Ensure all quotations are followed up.
Processing of relevant orders, delivery notes / collection notes, back orders, ETA’s, and feedback communication
Filing of relevant documents
Follow up of queries, quotations, deliveries, payments timeously
Provide management with sales on hand reports timeously on a weekly basis
Desired Experience & Qualification
Matric is essential and a tertiary qualification will be an advantage
2 to 3 years IT distribution experience in the sales support role
Relevant technical knowledge
Package & Remuneration:
R20 000 – R25 000 TCTC