ICT Help Desktop Services at The DTI

Posted on :

9 Jul, 2014

Category :

IT Jobs in South Africa


The Group Systems and Support Services Division within the dti have a vacant position for an ICT Help Desktop Services which is now open for applications.



Handle customer requests, problems and queries.
Restores services availability with minimal interruption
Manage incidents (Classify, register, resolve or escalate unsolved incidents)
Assign incidents to the relevant support technical staff
Assess impact and urgency of the incidents
Register and update customer information
Provide overall IT support on Hardware Software platforms



National Diploma in Information Technology
1-2 year experience in the ICT Industry,
Experience in :
User account management;
Telephone Administration;
Hardware support;
Network support; and
Exposure to unified messaging


How to Apply

Click here to apply online

Post Number GSSSD/Tech Serv 016
Job Title ICT Help Desktop Services
Division Group Systems and Support Services Division
Business Unit Office of the Chief Information Officer
Job Type Classification Permanent
Location – Town / City Pretoria
Location – Province Gauteng
Remuneration Commencing salary: R227,802 per annum (excluding benefits)
Equity Requirement In terms of the dti’s EE requirements, preference will be given to Asian and White female candidates and persons with disabilities.

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