IHS Towers South Africa (PTY)LTD Recent Job Recruitment – Apply Now!

Posted on :

19 Apr, 2023

Category :

Administrative Jobs in South Africa

IHS is one of the largest independent owners, operators and developers of shared telecommunications infrastructure, or tower operators in the world by tower count with over 30,000 towers across nine operating countries. IHS has leading market positions in Cameroon, Côte d’Ivoire, Nigeria, Kuwait, Rwanda, Zambia and is continuing to grow its business in Brazil, Columbia, Peru, Egypt and South Africa. We employ 40,000+ direct and indirect employees, 96% of which live in the communities where we operate. We are currently recruiting for a Front Office NOC Operator to joino ur dynamic team.

 

 

 

 

Job Title: Front Office NOC Operator
Location: Nation Wide

Job Summary:
Duties & Responsibilities:
Incident Management and SMS

Ensuring that power related faults are correctly diagnosed and escalated by providing 24/7 site monitoring on a shift basis.
Inform the field engineers and maintenance contractors of faults and track corrective actions till faults are cleared.
Provide on an hourly basis the network status and updates for sites down and every two hours the alarms status to the field engineers and Management. Escalation:
Escalate on time in compliance with the SLA to the appropriate resource and Management all critical network incidents in-order to take appropriate decision and speed up the resolution.

Ticketing:

Create, update, and close all tickets (incidents and access tickets) with the appropriate reason. All the tickets created MUST be closed once the incident is closed and the reason of the incidents must be logical according to the site topology and the technician’s feedback.
Responsible for correctly forwarding tickets to field support engineers, following up on tickets and ensuring a speedy response.
Review and general clean-up of Ticket queue and ensure timely resolution to trouble tickets
Reporting:
Prepare Reliable reports (Hourly report – High temp report – Handover report – Power issue – etc.) using word and excel on daily basis.
Report any failure not related to power to the concern partner, even when the power is solved for them to take necessary actions.

Client request:

Follow up all client’s requests and ensure to respond within the SLA to their request until final resolution.
Communicate regularly with customers via e-mails or phone calls in-order to give them an update on the progress of their requests.

Call management:

Ensure to receive all calls from field teams, customers/Partners, and anyone else in- order to minimize consequently the number of calls dropped.
Always check the missed calls and ensure to call the related person to inquire about his request.

Remote access:

Always grant access remotely to the field team and escalate to the Back Office team any issue related to the system and that cannot allow access remotely to the requestor for a proper check and resolution.

SBC’s NOC:

Work closely with SBC’s NOC and have a total control on all incidents they manage until quick and complete resolution

Minimum Requirements:
3years Diploma in IT/Electrical/Telecommunication or any other related field
Minimum of 2 years working experience
Fixed 12 months contract
Excellent computer skills and a strong knowledge of MS Word, Excel, Power-Point, Outlook, etc.
Motivation – Must be self-motivating and be able to easily motivate others.
Highly organized with consistently strong attention to detail.
Ability to think logically when under pressure.
Teamwork – Must be able to lead a team working deliberately and efficiently towards a common goal.
Flexibility – Must be extremely flexible and willing to adapt to the environments in which we operate while simultaneously not compromising accuracy and correctness because of the environment in which we operate.
Initiative – Must be willing to take the initiative in starting various tasks and not waiting to be told to do something.
Telecommunication Power Monitoring experience is a plus

Package & Remuneration:
Market Related

Disclaimer
IHS is an equal opportunity employer, and this is central to how we attract, develop, and reward our people. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To Apply:

Click Here!


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