MultiChoice is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology platform and varied bouquet of channels, built on a foundation of compelling premium entertainment, has seen MultiChoice grow its business across South Africa.
OUTPUTS:
(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)
- Technical support of infield Next Generation and other decoders
- Specification of infield decoder product enhancements (stability and feature enhancements)
- on infield decoders
- Troubleshooting of infield issues reported on decoders
- Manage relationships with decoder hardware and software vendors
- Executive information maintenance on infield decoders
- Supply direction and be central point of liaison with Field Services
- Consulting role to Product Management, Quality Assurance, and System Integration teams
- Provide input to the Next Generation decoder strategic roadmap
- End of decoder product life management
FUNCTIONAL COMPETENCIES:
- Thorough knowledge of decoders & peripherals, home networking and interconnectivity
- Understanding of consumer electronics and home networking trends
- Pay TV industry, specifically MCA broadcasting, broadcast infrastructure & value chain
- PC literacy: At least mid-level competency in Word, Excel, PowerPoint & Outlook
- Production of research and recommendations documents
- Applicable Regulatory knowledge
- Minimum 5 years set-top box development/support experience
BEHAVIOURAL COMPETENCIES:
- Ability to work under pressure
- Analytical thinking
- Problem analysis and solving skills
- Management skills
- Customer orientated
- Communication (written and verbal)
- Presentation skills
- Strong Interpersonal skills
- Initiative
- Self-motivated
- Creative and forward thinking
- Innovation (to modernize or improve on existing ideas, etc.)
Qualifications/Experience
- Bachelor’s Degree in Engineering, Computer Science, Information Technology or related discipline
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