Posted on :
18 Jun, 2015
18 Jun, 2015
SERVICE SUPPORT OFFICER: IT DESKTOP TECHNICIAN 18 POSTS
REF NO: HRMC 48/15/5
SALARY : A basic salary of R227 802 to R268 338 per annum (Level 8). In addition, a range of competitive benefits are offered.
CENTRE : Head Office: Pretoria, Branch: Information Services, Chief Directorate: IT Service Management.
REQUIREMENTS : Representivity: Coloured, Indian, White Male / Female candidates are encouraged to
apply A Degree/ National Diploma in Information Technology/ Computer Science or
an equivalent NQF level 6 is required with 1-2 years’ experience in IT Desktop
support. IT Certificates A+, MCSE and/or Netware Engineer will be an added
advantage. Basic knowledge of windows operating systems. Knowledge of
application support (SQL, database) or network /server support /information security.
Knowledge of hardware and software systems. Sound knowledge and application of
the GITO Guidelines and prescripts. Knowledge of the State Information Technology
Agency Act No 88 of 1998. Knowledge of the Departmental legislation and prescripts.
Knowledge of the Public Service Regulatory Framework. Knowledge of Windows XP
and 7 and knowledge of Microsoft Active Directory /Novell e-Directory. Customer
focus, problem solving, planning, organizing and telephone etiquette. A valid drivers’
licence, willingness to travel extensively and working extended hours is essential On
call and willingness to work overtime and shifts will be required.
DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Facilitate the implementation of Installation, Move, Assemble, De-
Install (IMACD) of Desktop support services in the department. Handle all logged
calls accurately and timeously in line with the Service Level Agreement.Conduct
trouble shooting on all queries referred by the service desk. Resolve the roots causes
of incidents and deploy effective workarounds. Timely identify, diagnose and resolve
problems on desktop support. Resolve problem underlying problems associated with
the corresponding of incidents that have occurred. Identify suitable workarounds to
provide employees with service improvement while working on resolving the
incident.Analyse the urgency and resources required to effect temporary/ permanent
solutions to the problems. Install and configure new devices, repair and upgrades of
software and hardware. Maintain information security and related standards. Draft
technical reports on desktop support
ENQUIRIES : Ms N Mampa, Tel No: (012) 406 2592
APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of
qualifications and ID together with a completed Z83 application form which can be
downloaded from our website, by the closing date to: Postal Address: Private Bag
X114, Pretoria, 0001, Physical Address: 232 Johannes Ramokhoase (Proes) street,
Cnr Thabo Sehume (Andries), Pretoria, 0002
FOR ATTENTION : The Director-General