JAM International New Ongoing Recruitment – Apply Now!

Posted on :

7 Aug, 2018

Category :

Communications Jobs in South Africa

Joint Aid Management (JAM) is a South African founded humanitarian nonprofit organisation that works to empower Africans to create better lives for themselves.

Job Title: Global Communications and Stakeholder Engagement Manager
Job Location: Johannesburg.

The Global Communications and Stakeholder Engagement Manager is responsible for the establishment of strong and sustainable relationships with JAM International’s global affiliate offices and relevant industry stakeholders, including but not limited to governmental departments, embassies, business, community and church leaders. This includes the development of a strong communications strategy and the implementation thereof.


Affiliate Engagement and Management

  • Build and maintain strong and sustainable relationships with affiliate members through daily interaction, communication and targeted campaigns
  • Connect with affiliates as a head-on service on a daily basis, directing all queries to the relevant Senior Management teams where required and ensuring that the correct information is conveyed to the affiliates in a timely manner
  • Identify affiliate issues and act appropriately to address issues
  • Support protocols and procedures in order to protect JAM’s brand management
  • Ensure that all CI guidelines are adhered to at all times
  • Check and obtain approval on all creative designed and produced in-country
  • Manage and implement affiliate forums, meetings and special events, including but not limited to the annual global Affiliate Conference
  • Manage an effective and thorough filing system to track and record communication with affiliates and major donors

Stakeholder Engagement and Management

  • Build and maintain strong and sustainable relationships with key stakeholders through daily interactions, communication and target campaigns
  • Develop and implement JAM’s stakeholder engagement strategies as well as relevant policies and procedures documents
  • Identify stakeholder issues and act appropriately to address issues
  • Contribute to the overall development and maintenance of JAM’s reputation
  • Assist business units to effectively consult and engage stakeholders on relevant projects
  • Manage and implement stakeholder satisfaction research projects, including developing and implementing strategies for continually improving stakeholder satisfaction
  • Manage and implement stakeholder forums, meetings and special events
  • Coordinate stakeholder contact through the implementation of a stakeholder contact management system within JAM’s Salesforce software
  • Gather information for drafting of proposals for private/corporate funding opportunities
  • Assist in coordinating special VIP visits to Head Office, tours and catering giving special attention to Guest Relations
  • Coordinate and manage Information Packages for the purposes of VIP visits, tours, team trips and special events

Internal Communications Development and Management

  • Support the development and implementation of an ongoing internal communications strategy.
  • Work with the marketing team to develop and present (MC) content for weekly devotions, and distribute this through various platforms to the Affiliate and Field teams
  • Assist Communications Writer in collation of all field information, stories, materials and statistical data for affiliate donor reports, major donor reports and JAM Annual Report and the JAM Reporter
  • Liaise with internal and external stakeholders to ensure an efficient and timely flow of information
  • Ensure consistent and timely flow of resource gathering (data, information, photos, videos, etc.) to enable successful feedback to staff, donors, partners and affiliate offices
  • Support the development and flow of JAM International’s communications products such as internal newsletters, reports, notifications, etc
  • Ensure that through the gathering of resources, information is supported by high-quality, excellent digital photographs (well-composed, visually strong and professional in quality) to accompany and add value to all stories and other materials produced
  • Ensure that information and materials reflect knowledge of community development issues in the context of JAM’s programming
  • Ensure timely notifications to staff about events and internal PR such as global and national awareness days
  • Engage various internal stakeholders as the situation dictates to create synergy within marketing and between marketing and other departments
  • Ensure that information provided by JAM team members is routinely assessed for newsworthy issues and angles that can then be prepared, packaged and distributed for internal and external consumption, albeit reports, publications, affiliate information, donor issues, etc
  • Monitor and track development aspects with VP Programmes pertaining to specific projects in the field and provide regular status reports, and with CFO with regards to supporting financial reports
  • Coordinate monthly commitment budget requests and requirements pertaining to your field of operation, and assist with same in the compilation of annual budget for relevant aspects within the Marketing Department
  • Work with marketing team in the coordinating of special theme-orientated awareness days at Head Office and globally
  • Promote and coordinate special internal team-building exercises and related groups to enhance team spirit and a positive working environment
  • Perform any other duties as assigned in an ever-evolving department and environment, within the scope of marketing tasks and responsibilities
  • Cooperate and include JAGO and JAM Water business units within JAM’s activities as appropriate

Website, Social Media and Email Management

  • Plan, manage and execute all web, SEO, marketing database, email, and social media advertising campaigns with oversight of and collaboration with the Global Social Media Manager
  • Design, build and maintain the web, social media and email marketing presence
  • Measure and report performance of all digital marketing campaigns
  • Oversee all the duties of the Global Social Media Manager


  • Strong verbal, presentation and written communication skills
  • Strong relationship building skills
  • Strong attention to thoroughness and detail
  • Organisational skills
  • Ability to respond appropriately to unexpected challenges and shifting priorities
  • Ability to work on multiple tasks simultaneously
  • Create a “solution-based” environment
  • Ability to conduct basic online research
  • Ability to work in a team and motivate staff
  • Knowledge and interest in development issues
  • Ability to work well independently as well as part of a team
  • Ability to work and communicate within a culturally diverse environment
  • Proficient in Microsoft programmes including (Word, PowerPoint, and Excel)
  • Ability to represent JAM effectively and passionately at all times
  • Clearly understand and articulate JAM history, core values and programmes
  • Completes tasks in a timely and cost-effective way
  • Respond promptly and always in a professional manner
  • Demonstrates personal integrity and trustworthiness
  • Pursues thoroughness and appropriate detail
  • Sets high standards and monitors compliance
  • Communicates clearly and conveys intended meaning keeping records of these
  • Facilitates appropriate information flow and PR amongst all staff
  • Prioritises many demands without losing focus
  • Bachelor’s degree or higher
  • Any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position
  • Five years of progressively responsible professional work experience
  • NGO experience is advantageous

To apply, submit CV to Fiona [email protected]

Application Deadline: 20th August, 2018

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