JJ Division Current Job Opportunity – Apply Here!

Posted on :

12 May, 2023

Category :

Call Centre Jobs in South Africa, Customer Service Jobs in South Africa, Pharmaceutical Jobs in South Africa

Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with our linked dispensaries, family clinics, non-pharmaceutical and comprehensive self-medication centers. Our Head Office is based in Midrand, Johannesburg and we have over 150 stores spread across Southern Africa. We employ over 18 000 full-time and part-time employees, where we give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice.





Job Title: Clinic Call Centre Agent 
Location: Midrand
Salary: Market Related
Job Type: Contract
Sectors: General Pharmaceutical
Reference: 59695


Vacancy Details

Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Clinic Call Centre Agent to join the team. The main purpose of this role will be to Effectively assist clinic customers with queries and booking of appointments with Dis-Chem Wellness clinics and provide consistent standard of service in line with operational guidelines. Ensure all communication is in accordance with the South African Nursing Council.

Minimum Requirements:


  • Grade 12 – Matric or a Senior Certificate
  • 0 – 1 years relevant experience


  • Customer care experience

Job Description:

  • Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.
  • Keep abreast of changes in medical aid procedures and requirements for claims and Clinic Services.
  • Ensure that all customer profile statuses are updated correctly and the correct action reasons are entered.
  • Ensure that concise notes are made on the system regarding any special requirements of the patient.
  • Advise and assist patients regarding Clinic Services offered by Dis-Chem.
  • Follow up with patients regarding any feedback requested.
  • Find and provide any information the patient needs as a Dis-Chem customer.
  • Report any customer discrepancies to management.
  • Use proper telephone etiquette when speaking with patients over the phone.
  • Process all interactions necessary for the accurate managements of adherence calls.
  • Contact the Clinics to correct any errors that might occur.
  • Ensure authorisation when needed as per Dis-Chem standards.
  • Maintain customer profiles on the system on the Dis-Chem SAP CRM system.
  • Take note of any telephone or email messages on the customer profile and take suitable action.
  • Report any customer discrepancies to management.
  • Ad hoc systems functions i.e. Fiori, NHLS website, Success factors/MyConnect and Healthforce.
  • Report to management on a regular basis regarding call centre matters.
  • Ensure all call centre related administration is up to date for reporting and auditing purposes.
  • Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.




  • Ability to work under pressure.
  • Basic understanding of problem solving.
  • Addresses customer questions in a timely manner.
  • Recognises the need for procedures and follows relevant procedures.
  • Conveys idea and facts verbally using language.
  • Accountability and dependability

Special conditions of employment:

  • South African citizen
  • General Computer skills. Unisolv
  • MIE, clear criminal and credit
  • Driver’s license and/or own reliable transport
  • English and 2nd language -read , write and speak
  • Advantage 3rd language

Remuneration and benefits:

  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account


To Apply

Click Here!

Application Deadline: June 11 2023



Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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