Posted on :
17 Nov, 2022
17 Nov, 2022
Job Title: IT Client Success Manager / Technical Account Manager
The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the Cyberlogic ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.
Knowledge of Microsoft 365 product and licensing suite, Azure, Networking, Virtualisation, Security and general on premise Infrastructure and IT technical affinity
Using IT to support a client’s business objectives, using a combination of technology knowhow with a good understanding of the client’s business and industry.
Ability comfortably manage relationships on a technical and business level
A proven track record of technology solutions sales in the SME space is desired
Client portfolio and business relationship management
Maintaining and growing revenue in accounts
Managing commercial risk
Monthly Salary: Market related