Key Accounts Manager Job Vacancy

Location: Cape Town – Cape Town, WC ZA (Primary)
Organizational Unit: Servest Multi Service Group -> Servest Hygiene
Job Type: Permanent/ Full-time
Required start date 2/9/2013
Employment Equity Position? No
Education Grade 12 (Matric or Equivalent)
Career Level Experienced (Non-Manager)
Category Customer Service

Job Description

The Key Performance Indicators
Successfully manage all aspects of the top 100 customers
Customer retention
Resigns of contracts / site surveys
Follow through of terminations to ensure equipment removed and billing stopped
Customer satisfaction – Resolving customer queries within prescribed time limits
Feedback and communication with all internal departments

Job Requirements
Excellent Customer Care Relations
Strong accounting ability and understanding
Own vehicle and valid driver’s licence
Good interpersonal skills
Excellent command of the English language
Good understanding of company products and service offerings
Strong communication skills
Friendly and approachable individual
Strong problem / query resolution / account reconcilliation skills
Strong administrative skills
At least two years experience in dealing with customers face to face

Click here to apply online