Kyndryls Consulting Services Ongoing Job Vacancy – Apply Now!

Posted on :

30 Nov, 2022

Category :

Technical Jobs in South Africa, Vacancies South Africa

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We are combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 88,728 employees.  We have more than 4,000 clients — including 75 of the Fortune 100 — and we operate in 63 countries.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

We’re hiring for a variety of skillsets from technical specialists to sellers, architects and consultants. We know we need all types of talent to make sure Kyndryl delivers seamless and singular experiences for our customers.





Job Title: IT Technical Support Representative with Dutch
Location: South Africa

Job Summary:
Duties & Responsibilities

Spends majority of time handling inbound contacts in a call centre environment ie. inbound calls, web tickets / chats, performing callbacks (outbound calls) & handling emails.
Forwards highly complex calls to the appropriate second level support team.
Takes ownership for and closes loop, ensuring customer satisfaction.

Determines caller’s identity and confirms serial / employee number if necessary
Handles and closes loop on first contact resolution calls.
Forwards complex queries to the appropriate knowledgeable source
Fulfills and closes customer requests.
Requires command of written and verbal communication.
Required to understand Helpdesk queue system and where to refer calls.
Requires accuracy in handling incoming calls and web requests which can have an impact on revenue and Kyndryl’s overall customer satisfaction.
Accurately represents Kyndryl’s quality image and focus on customer satisfaction.
Exercises tact and courtesy when handling calls.
Handles calls according to Kyndryl’s and the Call Centre quality and productivity standards
Consistently ensures customer satisfaction
Takes ownership for and closes loop, ensuring customer satisfaction.
Required to record accurate and legible customer and call details in ticket management tool.
Performs and closes loop on first contact resolution queries for the customer.
Receives web requests, conducts outbound calls within prescribed service level agreements.
Accomplishes overall objectives of the job; provide support to customers within sponsor countries; within prescribed guidelines and ensure that customer BP satisfaction and Kyndryl’s focus on quality is adhered to.
Ensure adherence to Kyndryl’s business controls in all areas
Maintains an up to date and current knowledge base of all Kyndryl processes and systems in relation to our customers.
Assumes additional responsibility as and when required.
Experience or knowledge of Kyndryl’s call handling standards, practices and procedures.
Desired Experience & Qualification
Excellent verbal and written communication skills
Fluency in native language – Dutch is a MUST.
Fluency in English is mandatory, both written and verbal.
Efficient computer / keyboard skills
Excellent team player
Experience in a call centre / service delivery environment (IT support highly advantageous)
Excellent time management and ability to work shifts, weekends and Public Holidays (where needed)
Ambition to extend technical knowledge
Understanding of Kyndryl/ THE CUSTOMER business
Ability to quickly assimilate technical and non-technical information.
Excellent customer service skills with ability to deal with customers (regardless of level of seniority) in an efficient and courteous manner
Stress tolerance – ability to diffuse irate end users as well as handle high call volumes.

To Apply:

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