Legal Administrator Consultant Job Vacancy

Telesure Recruits: Legal Administrator Consultant Job Vacancy

The Legal Administrator Consultant contributes to the organisational goals by recovering costs incurred by both the Company and customers not legally liable for the incident, in a time effective manner to ensure customer satisfaction

Duties & Responsibilities

Meet or exceed set departmental targets (e.g. revenue, turn around times etc.)
• Ensure accurate interpretation of merits to determine liability
• Ensure capturing of detailed, accurate information
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention
• Adhere to internal procedures (to drive cost management)
• Adhere to external SLA’s (e.g. with tracers, other insurers etc.)
• Remain up to date with changes to relevant legislation (Knock-for-knock agreements, etc)
• Ensure up-to-date knowledge of all Company products, systems and procedures
• Provide appropriate and timeous solutions to problems
• Build and maintain effective working relationships with internal (e.g. claims, legal) and external (e.g. attorney firms, insurance providers, service providers) stakeholders.
• Deliver the Telesure Service Way through personal effort

Minimum Job Requirements Formal Qualifications:
Level of Education:
• Essential: Standard 10 / Grade 12 / University Entrance NQF4
• A legal qualification or similar an advantage
• This position requires FAIS compliance

Knowledge:
? Claims procedures
? Understanding and interpretation of merits
? Law of Collisions, Knock-for-Knock agreements, statutory matters (prescription), SA rules of the road
? Imaging process
? Audatex reports
? ITC
? Recoveries procedures

Skills:
? Telephone etiquette
? Time management
? PC literacy (MS Office)
? Communication (Written and Verbal)
? Initiative (ability to problem solve)
? Decisive
? Planning and organising
? Administration
? Negotiation
? Investigation – sourcing information
? Conflict Management

Click here to apply online