Posted on :
23 Sep, 2014
23 Sep, 2014
LOCAL OFFICE MANAGER 7 POSTS
SALARY : R337 998 to R398 139 per annum (Level 10). In addition, a range of competitive benefits are offered.
CENTRE : KwaZulu-Natal: Medium Office: Hanover (1 post) Ref No: HRMC: 61/14/2a
KwaZulu-Natal: Medium Office: Ixopo (1 post) Ref No: HRMC: 61/14/2b
KwaZulu-Natal: Medium Office: Nongoma (1 post) Ref No: HRMC: 61/14/2c
Limpopo: Medium Office: Musina (1 post) Ref No: HRMC: 61/14/2d
Mpumalanga: Medium Office: Mapulaneng (1 post) Ref No: HRMC 61/14/2e (This is a re- advertisement, candidates who previously applied are encouraged to re-apply).
Northern Cape: Medium Office: Jan Kempdorp (1 post) Ref No: HRMC: 61/14/2f
Western Cape: Medium Office: Wynberg (1 post) Ref No: HRMC: 61/14/2g
REQUIREMENTS : Equity Requirements: Coloured, Indian, White Male / Female candidates are also encouraged to apply A relevant 3 year Degree /Diploma or an equivalent NQF level 6 qualification in a related field with 2 years’ Customer Service experience in a supervisory level and/or a Grade 12 Certificate with 5 years’ Customer Service experience of which 2 years must be in a management level. A post-graduate qualification will serve as an added advantage. Knowledge of workflow planning and capacity planning. Knowledge of Civic Services Regulations, the Immigration Act and Refugee Act will be an added advantage. Knowledge and understanding of the Public Service prescripts and the South African Constitution.
Experience in resource management as well as understanding of Human Resources legislations and prescripts. Knowledge of the Occupational Health and Safety Act. Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations. Computer literacy with working knowledge of Ms Word, Ms Excel and Ms PowerPoint. A valid driver’s licence. Willingness to work extended hours (including weekends, holidays and shifts) are required.
The successful candidate will be responsible for, amongst others, the following specific tasks: Manage effective operations within the Medium Office. Develop and maintain an operational plan complemented by action plans for service delivery in the Office. Provide inputs and advice on policy development and ensure the effective implementation thereof. Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services.
Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Ensure the effective and uniform implementation of Standard Operating Procedures. Inform the Regional Manager about work progress, problems and corrective measures applied. Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations. Provide inputs into the IS infrastructure planning and management and ensure effective implementation.
Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls. Establish and manage relationships with all relevant stakeholders to support service delivery in the office. Attend to and ensure resolution of enquiries and/or complaints.
ENQUIRIES : Ms F Kwape, Tel No: (012) 406) 4258
APPLICATIONS : Quoting the relevant reference number, direct applications to Head Office: The Director General: Department of Home Affairs, Postal Address: Private Bag X114, Pretoria, 0001, Physical Address: 232 Cnr Johannes Ramokhoase (Proes) and Thabo Sehume (Andries) Street, Pretoria, 0002
APPLICATIONS : Applications must be sent in time to the correct address as indicated at the bottom of each post, to reach the address on or before the closing date. Applications send to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration.
CLOSING DATE : 26 September 2014
NOTE : Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority.
Where a valid driver’s licence is a requirement, applicants must attach certified copies of such licences. No faxed or emailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment.
Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), are encouraged to apply.