Local Office Manager Vacancies x 4 Positions

Department of Home Affairs Recruitment

1. LOCAL OFFICE MANAGER 3 POSTS
SALARY : A basic salary of R337 998 to R398 139 per annum (Level 10). In addition, a range of competitive benefits are offered.
CENTRE : KwaZulu-Natal: Medium Office: Escourt (1 Post) REF NO: HRMC 17/15/2a Representivity: Coloured, Indian, White Male /Female candidates are encouraged to apply.
Limpopo: Medium Office: Bochum (1 Post) REF NO: HRMC 17/15/2b
Representivity: Coloured, Indian, White Male /Female candidates are
encouraged to apply.
North West: Medium Office: Ganyesa (1 Post) REF NO: HRMC 17/15/2c
Representivity: Coloured, Indian, White Male /Female candidates are
encouraged to apply.

REQUIREMENTS : A relevant 3 year Degree /Diploma or an equivalent NQF level 6 qualification in a
related field with 2 years’ Customer Service experience in a supervisory level
and/ or a Grade 12 qualification with 5 years’ Customer Service experience of
which 2 years must be in a management level. A post-graduate qualification will
serve as an added advantage. Knowledge of workflow planning and capacity
planning. Knowledge of Civic Services Regulations, the Immigration Act and
Refugee Act will be an added advantage. Knowledge and understanding of the
Public Service prescripts and the South African Constitution. Experience in
resource management as well as understanding of Human Resources
legislations and prescripts. Knowledge of the Occupational Health and Safety
Act. Experience in Financial Management as well as understanding of the Public
Finance Management Act (PFMA) and Treasury Regulations. Computer literacy
with working knowledge of Ms Word, Ms Excel and Ms PowerPoint. Candidates
might be subjected to computer skills test. A valid drivers’ licence, willingness to
travel extensively and work extended hours is essential.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage effective operations within a Medium Office. Develop and
maintain an operational plan complemented by action plans for service delivery
in the Office. Provide inputs and advice on policy development and ensure the
effective implementation thereof. Revisit, review and streamline all processes to
ensure accuracy and efficiency in providing Civic and Immigration services.
Develop, interpret and manage statistical information on service standards,
throughout times, bottlenecks, volumes and error rates. Ensure the effective and
uniform implementation of Standard Operating Procedures. Inform the Regional
Manager about work progress, problems and corrective measures applied.
Ensure sound financial and revenue management within the Office in line with
the PFMA and Treasury Regulations. Provide inputs into the IS infrastructure
planning and management and ensure effective implementation. Ensure effective
risk and compliance management by physically inspecting and conducting office
based auditing of procedures and controls. Establish and manage relationships
with all relevant stakeholders to support service delivery in the office. Attend to
and ensure resolution of enquiries and/or complaints.
ENQUIRIES : KwaZulu-Natal: Mr Q Luthuli, Tel No: (033) 845 5000
Limpopo: Mr LJ Kgole, Tel No: (015) 287 2802
North West: Ms ML Molete, Tel No: (018) 381 8981

2. LOCAL OFFICE MANAGER REF NO: HRMC 17/15/1
(This is a re-advertisement, candidates who previously applied are requested to
re-apply)
SALARY : An all-inclusive salary package of R630 822 to R743 076 per annum (Level 12).
CENTRE : Gauteng: Large Office: Johannesburg
Representivity: Coloured, Indian, White Male / Female candidates are
encouraged to apply

REQUIREMENTS : A 3 year National Diploma / Degree or an equivalent NQF level 6 qualification
with a minimum of 3 years’ relevant experience in Operations Management in a
Customer Service environment and / or a Grade 12 qualification with 6 years’
relevant experience in Operations Management in a Customer Service
environment of which 3 years should be at a management level. A post-graduate
qualification and / or 2 years’ relevant experience within the Public Service will be
an added advantage. Must be computer literate. Knowledge of workflow planning
and capacity planning. Knowledge of Civic Services Regulations, the Immigration
Act and Refugee Act will be an added advantage. Knowledge and understanding
of the Public Service prescripts and the South African constitution. Experience in
resource management as well as understanding of Human Resources
legislations and prescripts. Knowledge of the Occupational Health and Safety
Act. Experience in Financial Management as well as understanding of the Public
Finance Management Act (PFMA) and Treasury Regulations. A valid driver’s
licence. Willingness to work extended hours (including weekends, holidays and
shifts) as well as extensive travel is required.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage effective operations within a Regional Office. Develop
and maintain an operational plan complemented by action plans for service
delivery in the Office. Support, provide inputs and advice on policy development
and ensure the effective implementation thereof. Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and
Immigration services. Develop, interpret and manage statistical information on
service standards, throughout times, bottlenecks, volumes and error rates.
Ensure the effective and uniform implementation of Standard Operating
Procedures. Inform the Regional Manager about work progress, problems and
corrective measures applied. Ensure sound financial and revenue management
within the Office in line with the PFMA and Treasury Regulations. Provide inputs
into the IS infrastructure planning and management and ensure effective
implementation. Ensure effective risk and compliance management by physically
inspecting and conducting office based auditing of procedures and controls.
Establish and manage relationships with all relevant stakeholders to support
service delivery in the Region. Attend to and ensure resolution of enquiries and /
or complaints.
ENQUIRIES : Ms T Monyeki /Ms M Kau, Tel No: (011) 242 9000

APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of
qualifications and ID together with a completed Z83 application form which can
be downloaded from our website, by the closing date to: Head Office: The
Director General: Department of Home Affairs, Postal Address: Private Bag
X114, Pretoria, 0001, Physical Address: 232 Johannes Ramokhoase (Proes)
street, Cnr Thabo Sehume (Andries), Pretoria, 0002
Applications must be sent in time to the correct address as indicated in the
circular, to reach the address on or before the closing date. Applications send to a
wrong address and/or received after the closing date or those that do not comply
with the requirements, will not be taken into consideration.

CLOSING DATE : 20 March 2015
NOTE : Applications must be submitted on the Application for Employment Form (Z.83),
obtainable from any Public Service department or at www.gov.za and should be
accompanied by a comprehensive CV, including the details of at least two
contactable referees (should be people who recently worked with the applicant)
and certified copies of qualifications and identity document (with an original
certification stamp). It is the responsibility of applicants in possession of foreign
qualifications to submit evaluated results by the South African Qualifications
Authority. Where a valid driver’s licence is a requirement, applicants must attach
certified copies of such licences. If no contact is made within three months of the
closing date, please accept that the application was unsuccessful. Successful
candidates will be required to enter into a performance agreement and be
subjected to security clearance procedures. Successful candidates may be
required to undergo a competency assessment. Candidates who possess a
tertiary qualification, as well as those who promote representivity (especially
People with Disability), are encouraged to apply.