Local Office Manager x 3 Positions

LOCAL OFFICE MANAGER 3 POSTS
SALARY : A basic salary of R337 998 to R398 139 per annum (Level 10). In addition, a range of
competitive benefits are offered.
CENTRE : Eastern Cape: Medium Office: Mount Fletcher (1 Post) Ref No: HRMC 49/15/2a
Gauteng: Medium Office: Kempton Park (1 Post) Ref No: HRMC 49/15/2b
Western Cape: Medium Office: Mossel Bay (1 Post) Ref No: HRMC 49/15/2c

REQUIREMENTS : Representivity: Coloured, Indian, White Male / Female candidates are also
encouraged to apply A relevant 3 year Degree /Diploma or an equivalent NQF level 6
qualification in a related field with 2 years’ Customer Service experience in a
supervisory level and/ or a Grade 12 qualification with 5 years’ Customer Service
experience of which 2 years must be in a management level. A post-graduate
qualification will serve as an added advantage. Knowledge of workflow planning and
capacity planning. Knowledge of Civic Services Regulations, the Immigration Act and
Refugee Act will be an added advantage. Knowledge and understanding of the
Public Service prescripts and the South African Constitution. Experience in resource
management as well as understanding of Human Resources legislations and
prescripts. Knowledge of the Occupational Health and Safety Act . Experience in
Financial Management as well as understanding of the Public Finance Management
Act (PFMA) and Treasury Regulations. Computer literacy with working knowledge of
Ms Word, Ms Excel and Ms PowerPoint. A valid driver’s licence. Willingness to work
extended hours (including weekends, holidays and shifts) are required.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage effective operations within a Medium Office. Develop and
maintain an operational plan complemented by action plans for service delivery in the Office. Provide inputs and advice on policy development and ensure the effective
implementation thereof. Revisit, review and streamline all processes to ensure
accuracy and efficiency in providing Civic and Immigration services. Develop,
interpret and manage statistical information on service standards, throughout times,
bottlenecks, volumes and error rates. Ensure the effective and uniform
implementation of Standard Operating Procedures. Inform the Regional Manager
about work progress, problems and corrective measures applied. Ensure sound
financial and revenue management within the Office in line with the PFMA and
Treasury Regulations. Provide inputs into the IS infrastructure planning and
management and ensure effective implementation. Ensure effective risk and
compliance management by physically inspecting and conducting office based
auditing of procedures and controls. Establish and manage relationships with all
relevant stakeholders to support service delivery in the office. Attend to and ensure
resolution of enquiries and/or complaints.

ENQUIRIES : Eastern Cape: Mr L Jama, Tel No: (043) 604 6406
Gauteng: Ms T Monyeki/ Ms M Kau, Tel No: (011) 242 9000
Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18

APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of
qualifications and ID together with a completed Z83 application form which can be
downloaded from our website, by the closing date to: Postal Address: Private Bag
X114, Pretoria, 0001, Physical Address: 232 Johannes Ramokhoase (Proes) street,
Cnr Thabo Sehume (Andries), Pretoria, 0002
FOR ATTENTION : The Director-General