Local Office Manager X 5 Positions

1. LOCAL OFFICE MANAGER 2 POSTS
SALARY : All-inclusive salary package of R674 979 to R795 090 per annum (Level 12).
CENTRE : Eastern Cape: Large Office: Lusikisiki REF NO: HRMC 63/15/4a
Northern Cape: Large Office: Kuruman REF NO: HRMC 63/15/4b (This is a readvertisement,
candidates who previously applied are requested to re-apply)

2. LOCAL OFFICE MANAGER 3 POSTS
SALARY : R361 659 to R426 009 per annum (Level 10). In addition, a range of competitive
benefits are offered.
CENTRE : Mpumalanga: Medium Office: Siyabuswa (1 Post) REF NO: HRMC 63/15/5a
Mpumalanga: Local Office: Malelane (1 Post) REF NO: HRMC 63/15/5b
North West: Medium Office: Vryburg (1 Post) REF NO: HRMC 63/15/5c

REQUIREMENTS : Representivity: Women and People with Disabilities will receive preference. A 3
year National Diploma / Degree or an equivalent NQF level 6 qualification with a
minimum of 3 years’ relevant experience in Operations Management in a
Customer Service environment and/ or a Grade 12 qualification with 6 years’
relevant experience in Operations Management in a Customer Service
environment of which 3 years should be at a management level. A post-graduate
qualification and / or 2 years’ relevant experience within the Public Service will be
an added advantage. Must be computer literate. Knowledge of workflow planning
and capacity planning. Knowledge of Civic Services Regulations, the Immigration
Act and Refugee Act will be an added advantage. Knowledge and understanding
of the Public Service prescripts and the South African Constitution. Experience in
resource management as well as understanding of Human Resources
legislations and prescripts. Knowledge of Occupational Health and Safety Act
Experience in Financial Management as well as understanding of the Public
Finance Management Act (PFMA) and Treasury Regulations. A valid driver’s
license and willingness travel extensively. Willingness to work extended hours
(including weekends, holidays and shifts) are required.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage effective operations within a Regional Office. Develop and
maintain an operational plan complemented by action plans for service delivery in
the Office. Support, provide inputs and advice on policy development and ensure
the effective implementation thereof. Revisit, review and streamline all processes
to ensure accuracy and efficiency in providing Civic and Immigration services.
Develop, interpret and manage statistical information on service standards,
throughout times, bottlenecks, volumes and error rates. Ensure the effective and
uniform implementation of Standard Operating Procedures. Inform the Regional
Manager about work progress, problems and corrective measures applied.
Ensure sound financial and revenue management within the Office in line with the
PFMA and Treasury Regulations. Provide inputs into the IS infrastructure
planning and management and ensure effective implementation. Ensure effective
risk and compliance management by physically inspecting and conducting office
based auditing of procedures and controls. Establish and manage relationships
with all relevant stakeholders to support service delivery in the Region. Attend to
and ensure resolution of enquiries and / or complaints.

ENQUIRIES : Eastern Cape, Mr L Jama, Tel No: (043) 604 6406
Northern Cape, Mr DB Leberegane, Tel No: (053) 807 6722

APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of
qualifications and ID together with a completed Z83 application form which can be downloaded from our website, by the closing date to: Postal Address: Private
Bag X114, Pretoria, 0001, Physical Address: 232 Johannes Ramokhoase (Proes)
street, Cnr Thabo Sehume (Andries), Pretoria, 0002
FOR ATTENTION : Director-General