MAC Careers: Senior Manager – Retail Operations

Principle Objectives

• Build long term sustainable relationships with Retail Partners across the Region
• Achieve retail sales and shipment objectives for region as established by Senior Management.
• Direct Retail Sales teams to ensure objectives are met.
• Ensure returns and expenditures (in-store, demonstration and T&E) are within regional budget.

 

Ensures Customer and Market Growth

 Manage/Direct Retail Sales Organisation

• Provide direction to the retail teams to ensure corporate objectives are communicated and understood. Those objectives include, but are not limited to:
  • Retail Sales Plan by Door
  • Returns Management/Control
  • Management/Leadership Ability
  • Selling Cost Expense Management
  • Budget Management
  • Service Expectations
  • Events and Training Strategies
  • Work closely with Retail partners in all Countries to ensure MAC DNA is protected at all times

 

Manages Operational effectiveness

• Ensure T&E, demonstration and in-store budgets are managed and effectively utilized to maximize ROI.
• Keep staff turnover to a minimum and ensure positions are filled in a timely manner in conjunction with Retail Partners
• Recruit and hire exceptional candidates for all positions and ensure all necessary training is actioned
• Maintain effective communication with all departments, including AT&D and Sales Administration. Ensure communication is made daily with every store, either by store visit or by phone.
• Work with RMAT and Training organization to develop skills and reinforce training initiatives at the retail level. Recommend specific training and strategies to address the store/market needs.
• Provide leader with highlights on:
  • The overall achievement of orders vs budget and/or indicating significant influence that may have impacted major account order flow.
  • Retail sales by door vs plan/last year.
  • Effectiveness of the current marketing/training initiatives.
  • Major issues impacting marketplace or accounts.
• Account Relationships/Meetings:
  • Maintain and grow our business partnership with accounts, know and develop good working relationships with Retail Partners, Buyers, Cosmetic Department Managers and Store Management.
  • Meetings should be scheduled with DM’s/Buyers twice each season annually to present Marketing Plans
  • Responsible for the preparation of meeting materials, i.e. analysis of business STD vs plan and by door projections for the future season; staffing and inventory analysis, marketing/event calendars with results.
• Work extremely closely with SSA Team
• Communicate regularly with Regional MAC Team (based in Paris) from a retail operations/merchandising perspective
• Ensure a management representative attends store department meetings on behalf of M.A.C.

 

Improves Business Processes

Programming Responsibility

• Responsible for the implementation of national marketing programs for the region.
• Recommend to management creative means by which to grow business in a profitable manner.
• Plan and schedule special events, technique classes, Theme Days, World Aids Day activity, as well as providing post-event evaluation.
• Plan and schedule store opening events, marketing and advertising for new openings with partner.
• Responsible for image and presentation of M.A.C in store: merchandising, ordering and installation of collateral for major promotions, employee image.

New Door Opportunities

• Actively seek new city /new door opportunities throughout the Region in conjunction with SSA Team

Administrative

• Responsible for completing and submitting the following reports on a timely basis:
  • Weekly forecasts
  • Daily Sales Calendar
  • Events recap
  • New Store Opening Plans
  • Quarterly staffing update
  • Completes CRQ’s as and when necessary
  • Management and coordination of MAC AIDS Fund reporting
  • Tester management

 

Lead and Develop People

• Develop Retail Managers and Artists through regular, quality store visits, regular management meetings and one-on-ones.
• Establish individual goals and objectives set strategies for growth and evaluate progress on an on-going basis. Assist SSA Team development of retail sales plans, demonstration, in-store and T&E budgets.
• Follow SA PDP Process and ensure HTLC awareness

Other

Physical Requirements & Environmental Conditions

• Passport
• Full unrestricted Drivers License
• Regular travel to SSA Countries including but not limited to Zambia, Ghana, Nigeria, Kenya
• Travel to Paris, New York and other countries as required for Training and Development and meetings.

If you have not received a response to your application within a month, please be advised that your application is unsuccessful.

 

How to Apply

Click here to apply online