Maharishi Institute Ongoing Recruitment – Apply Now!

Posted on :

6 Jun, 2018

Category :

Customer Service Jobs in South Africa

The Maharishi Institute was created in 2007 to make tertiary education accessible to all through providing non-educational support to students wishing to access education through accredited educational partners, to showcase South Africa as a leading innovator in education provision, and showcase the world-wide breakthrough of Consciousness-Based Education.

Job Title: Client Relationship Representative

Job Purpose:
The purpose of this position is a client-facing role, ensuring customer success by delivering ongoing BEE and financial guidance around the overall BEE strategy and transformation topics of key Business Partners.  The role focuses on client relationship-building and establishment of proactive success plans that in turn promote overall corporate partner satisfaction and ultimately partner retention and further support. The role manages diverse, high profile customers and/or key accounts in close collaboration with the respective account team.

Responsibilities:

  • Work onsite with multiple corporate partners in parallel to ensure optimisation of their B-BBEE’s scorecards
  • Work with CEO’s, CFO’s, HR Directors, and Transformation Managers
  • Define and drive execution of a targeted goal-based support engagement plan to support key business goals and milestones
  • Plan and manage the delivery of relevant proactive support checks and enablement offerings as part of the support engagement plan
  • Drive close collaboration with the partner on an ongoing basis
  • Enable key customer stakeholders by providing guidance on the best solutions
  • Provide scorecard updates live to track scorecard goal achievement
  • Partial on-site presence with customers required, with local travel expectations around Gauteng
  • Provide BEE consulting services to new and existing clients
  • Consult on each element for maximum points and provide solutions to each element
  • BBBEE solutions ranging from Ownership Solutions, SETA registered learnerships to networking in order to improve procurement from BBBEE compliant suppliers
  • Optimise BEE reports for clients where room for improvement exists
  • Assist clients to collect the required data to successfully complete BEE file for verification process
  • Facilitate BEE auditors by verifying the authenticity, validity and correctness of all documentation submitted for verification

Requirements:

  • Enthusiastic, strong work ethic and a very positive and self-reliant attitude (be able to work independently at the highest level (without supervision)
  • Customer focused, a proactive learner and you enjoy customer success
  • Delight in exceeding customer expectations and are extremely hard working, and committed to quick response times
  • You are passionate about South Africa and making a meaningful difference
  • Minimum of five years’ working experience with proven track record of successfully leading top-level customer engagements
  • Bachelor’s degree with Business Specialisation would be excellent advantage
  • Experienced BEE analyst, BEE Consultant, or Rating Agent/ alternatively you are a Consultant or finance background with a deep interest and commitment to learning about BEE
  • Strong knowledge of B-BBEE, both the Generic, QSE, and Sector Codes minimum three years’ experience working in the BEE field as a rating agent, analyst, or consultant
  • SANAS verification experience a distinct advantage
  • Ability to prepare/ oversee a complete verification file to a high standard and conclude the results

To apply, submit a CVs to [email protected]

Location: South Africa

Application Deadline: 8 June, 2018

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