Posted on :
1 Apr, 2011
Microsoft Services and IT helps customers and Microsoft realize their potential through accelerated adoption and productive use of Microsoft Technologies. We are strong customer advocates and Microsoft’s first and best customer to drive product improvement. We attract exceptional people that are passionate to serve customers and are trusted advisors of Microsoft Technology.
Job Category: Services & Consulting
Location: South Africa, Johannesburg
Job ID: 749790
Product: (Not Product Specific)
Division: Services & Support
Supporting the Services Executives during the sales process, the Engagement Manager is responsible for understanding customer requirements for all services engagements within their assigned client portfolio, putting together engagement proposals and signing work orders on behalf of Microsoft.
The Engagement Manager is accountable for the successful delivery and customer satisfaction on engagements within their client portfolio.
The role is focused around the delivery of multiple engagements by playing a lead role as manager or otherwise during all phases of the engagement. The role is a key point of accountability for successful delivery and customer satisfaction.
High Level Candidate Requirements
The ideal candidate will have a minimum of 8-10 years working experience in either consulting, client/project management, high-end professional services business development/delivery OR relevant management combined with a BA/BS degree or equivalent work experience.
Must have business development and delivery business management skills. Must have strong people management skills and be capable of leading staff. Should poses intermediate communication skills. Must have strong engagement and project management skills with the ability to drive the engagement lifecycle. Requires technical knowledge within his/her service line.
Responsibility/Activity Estimated Annual % of Time
Managing the delivery of engagements within assigned client portfolio 55%
Supporting Services Executives with services sales of engagements 30%
Service line administrative tasks 5%
Must have a strong working knowledge of MS technologies
TOGAF/MOF/ITIL/PMBOK certifications a plus