Milpark Education (Pty) Ltd Ongoing Job Recruitment

Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.

Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.

Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa.

 

 

Job Title: Programme Manager
Location: Johannesburg, Gauteng, South Africa
Reference: # Proman201222
Contract Type: Permanent
Salary: Market Related

Milpark’s Values

•The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
•We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence

Job Functions Academic,Client Services,Communications,Data Capturing,Data Management,E-Learning,Programme Manager
Industries Academic
Specification

The Position

The position of Programme Manager is responsible for coordinating and managing one or more allocated programmes offered via distance and/or contact education in a specific academic department.

Responsibilities

Student admission and registration
•Admit students onto a qualification/programme in line with the specific admission and selection criteria
•Administer RPL policy for a specific qualification
•Process de-registrations/expiry/extension of qualifications
•Process internal subject exemptions (where applicable)
•Approve all student registrations in line with at risk policy and rules of progression
•Consider and action standard subject exemption applications

Customer service
•Deal with student/client/facilitator queries and take full responsibility for resolving the queries
•Ensure that student complaints/concerns are channeled to the correct department and solved to the student’s satisfaction
•Deal with special academic requests and channel to the Academic Committee where relevant
•Review student and contractor evaluation forms and action items
•Conduct programme specific student surveys and focus groups, in coordination with the Tuition committee; evaluate and action items/manage action of items (including requesting student support)
•Templates/Forms/General Admin, i.e. assist with administration of Adobe Live sessions
•Internal staff members from relevant departments trained on all qualifications
•Participate in graduations (as required)
•Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark

Programme management
•Monitor and try to influence throughput rates on qualification, i.e. by coming up with motivational activities for students
•Manage preparation of audits and accreditation requirements
•Manage “at risk” students in line with Milpark’s At Risk Policy (including counselling meetings, exclusion appeals, etc.)
•Conduct subject planning for students and consult with students on qualification choice
•Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark.
•Manage general student communication on the qualification.
•Arrange and manage student induction sessions.
•Set timetables for respective programmes.
•Check and update all qualification documentation, including fact sheets.
•Assist the lecturers and academic team in meeting deliverables
•Coordinate classes; online facilitation and related activities
•Verification and management of the work logbooks and its’ process
•Manage student surveys and feedback in line with guidance and instruction from Tuition Committee.
•Consider student feedback and action items as required.
•Serve on relevant academic committees.
•Consider medical requests for deferrals and extensions where AC involvement is not required.
•Compile and submit academic/performance-related reports.
•Set timetables for contact learning.
•Conduct articulation and perform graduation-related activities
•Assist in the planning and delivering of special projects as required by management

Programme oversight
•Provide input to HOD on material review and curriculum development.
•Assist Oversight owner with the qualification review process.
•Manage qualification definition
•Manage the configuration of the programme

Requirements
Education & Experience Requirements
•NQF level 7 (Hons./PG/similar) or higher qualification in business management, management, marketing, finance, education or similar
•3 years of experience in an educational environment (essential)

Desired Behavioural Competencies
•Excellent customer service orientation
•Passion for the educational environment
•Ability to perform in a fast moving and pressurized environment
•Excellent planning and organizing skills
•Very good MS Office skills
•Team player
•Need to display: attention to detail, initiative, professionalism, accountability and responsibility

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.

Any problems with registering/uploading your CV, please contact the HR Administrator at [email protected]

Application Deadline: 08/01/2021