Posted on :
4 Mar, 2014
4 Mar, 2014
To execute plans, merchandising and standards for optimum performance of stores in alignment with Branded Retail strategies.
To provide day-to-day execution, support and guidance to the Customer Representatives in the assigned region,
To meet or exceed retention and acquisition targets by providing exceptional customer centric service that is geographically close to the customer.
To ensure alignment in the stores of Planning and Trade Marketing and Integration Strategies.
The Implementation and execution of innovative solutions and service excellence to ensure effective sales and promotions of product in store
To understand, anticipate and capitalise on changes in consumer behaviour
Drive relationships with stores, in order to execute merchandising
To achieve measurable results in Sales via the execution of solutions and service excellence.
Execute merchandising cycle of visual and point of sale merchandising via standardised processes, policies and procedures for stores to provide seamless customer service and experiences.
Consider local conditions, as well as competitor activity to create competitive advantage
Ensure consistent merchandising and store layout in owned and non-owned stores, collaborating with Marketing for look and feel and with Sales Operations Supervisor for design elements
Ensure adherence and consistency of application to PPPs
Deal with escalated queries from stores and ensure resolution.
Drive best practice, continuous improvement and innovation at process and procedure level.
Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix
Understand, and implement innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
Ensure compliance of strategy to Branded Trade Marketing and implement remedial action for non-compliance
Relationship building and maintenance
Build and maintain relationships with all stake holders
Follow up on and respond to all queries and ensure effective resolution at store level
Maintain good communication and relationships with all areas of Branded Retail
Ensure regular feedback to management on all store and merchandising activities
Provide inputs for the preparation of channel related process documents.
Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
Ensure all expenditure is in line with the agreed budget
Identify areas where money is lost and seek ways to reduce expenditure
Identify opportunities to generate additional revenue
Ensure that all promotional material in store and all posters, advertising and communication media are compliant and consistent across the stores
Ensure that all marketing material meets the MTN standards and is current
Conduct a thorough quality control of the stores and correct any discrepancies
Where constant problems occur, remediate and resolve and conduct additional training of necessary
If necessary, report non-compliance
Conduct on the job training at store level
Ensure that thorough communication and effective training is delivered
Ensure that a consistent message meeting is delivered of MTN standards
Establish and build relationships with all relevant stakeholders
Align service delivery to changing market conditions and channel requirements
Understand customer needs and communicate them to Sales Operations Supervisor
Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively to manage expectations
Adopt a proactive approach to prevent problems from arising in the future
Deliver measurable results consistently across allocated stores
Drive continuous improvement as an important element of service delivery
Up to 5 years of Industry experience in sales, merchandising experience within the retail or commercial environment
Knowledge of quality standards
In-depth knowledge of standard operating procedures
Knowledge of MTN business processes and procedures
Computer Literate, including MS Office applications
Sound knowledge with MTN products and services
Understanding of MTN business
Knowledge of local markets, including market trends
Knowledge of merchandising and retail industry
Knowledge of local advertising and media trends.
Understanding of the end-customer and store environments
Knowledge of retail environment
Skills / physical competencies:
Priority setting skills – able to manage time, tasks and outputs in order to meet pre-determined deadlines
Problem solving skills – practical troubleshooting
Communication skills (written / verbal)
Ability to coordinate and organise
Relationship skills – to build relationships to facilitate efficient merchandising
Scanning skills – to search for new ideas, trends and principles
Business acumen –understanding of the business as a whole
Marketing acumen – in tune with customer and market needs
Flexibility – the ability to adapt and change in the light of changing circumstances / new information
Stress management skills
Team orientation – working in an integrated team environment
Focus and persistence
Reliable and dependable
Courage and conviction – overcoming resistance to change
Proactively drive the activities
Focused and priority driven – staying focused amidst the multiple demands and expectations
Attention to detail
Highly driven and motivated individual, with strong personal presence, integrity and resilience
Diplomacy and tact
Relationship builder – strong people focus
General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
Flexible working hours
Flexibility to travel (local)
Own transport essential
Preference will be given to EE Candidates, in accordance with the EE Plan