Posted on :
25 Aug, 2011
25 Aug, 2011
The MTN Group Limited (MTN Group) is a leading provider of communication services, offering cellular network access and business solutions. The MTN Group is listed in South Africa on the JSE under the Industrial – Telecommunications sector
Job Title: Graduate: Systems and Process (1 Vacancy)
Location of position
MTN
South Africa
Gauteng
Johannesburg
Constantia Park
Job mission
The graduate in training will be trained ( formally and ‘on the job’ )
He/She will, under guidance of the line manager, gain knowledge, understanding, insight and hands-on experience and skills of the following:
The graduate will learn to comply to and ensure that governance is driven in MTN business by complying to processes & systems that ensure compliance to the legal and regulatory frameworks as well as improve effectiveness and efficiency in the business.
KPA duties
Task Complexity:
The graduate will be trained and upskilled to perform these tasks:
Process & controls definition
• Ensure that functional Handover points needs to be specified (Functional areas impacted, handover documents/information and turnaround times)
• OLAs and escalation matrices adhered to.
• Delegation of Authority (SLA penalty approvals, pricing and discounts associated with Sales)
• Inputs & Outputs of process steps and Functional roles
• Standardization of documentation & templates, correct branding
• Document storage
• Automation of Business Reporting
• Turnaround times and measurement thereof
• Implement and maintain process inventory for Business continuity
Systems automation
• Complying to business requirements specification for process automation, define testing methodology & use cases, conduct user acceptance testing, formulation of change requests
Supervisory / Leadership / Managerial Complexity:
A level of self management and ongoing self-improvement of technical skills and techniques is required in this position
Educational requirements
Education:
• Matrix or equivalent
• A B-degree in IS or IT or equivalent
Experience required
Experience:
None
Skills required
Knowledge:
• Managing multiple projects and resources
• Ability to meet deadlines
• Knowledge of Telco/ISP environment
Behavioural qualities:
• Good communicator,
• Self motivated and driven,
• Broad scope of technology,
• Willingness to learn from peers,
• Willingness to teach,
• Interest in alternatives to presently accepted technologies
Other information
Reference No: CISP/EE/EW/002
Position Type: Contract – Limited
Affirmative Action: Open to All
Salary:
Additional: Training: Relevant product training will be provided
Applications close 31 Aug 2011
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