MTN Recruits Regional Sales Manager: Public Sector Sales

Posted on :

5 Dec, 2013

Category :

Sales Jobs in South Africa

To define and implement the strategy of the Sales team and to manage the Direct Sales team to maintain and grow account base delivering on set sales objectives and to increase revenue and market share within the region.

KPA duties
Key Task

Operational Planning •Define and implement the medium and long-term strategy for the Corporate Sales function is met, by alignment of all activities undertaken in the unit to the strategy of MTN Business
•Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
•Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
•Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
•Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
•Implement methods, systems and procedures to enhance effectiveness and meet departmental goals



Operations and service enhancement
•Input into the Sales strategies for the implementation thereof
•Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
•Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
•Ensure that all performance and key performance area standards of the function are monitored and tracked
•Ensure that all requirements are met with both customer and operational needs
•Analyse and interpret all data that interfaces directly with the division and report to the GM
•Define the development of communication objectives and plans for the Sales function that touch all point of the business
•Implement operational analysis on sales structures that support the delivery of strategy
•Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible



•Identify relevant information and data for reporting purposes during departmental meetings
•Identify and interpret relevant information and data for reporting purposes
•Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
•Provide daily, weekly and monthly reports on all activities of the section



Process and Procedure Effectiveness
•Ensure that workflow continues without interruption
•Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
•Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
•Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational requirements.



Manage Sales Team
•Build and maintain team to deliver on set targets and objectives
•Enable sales through internal operations by ensuring internal stumbling blocks are removed.
•Manage human resources effectively



Grow Revenue
•Increase solution selling by offering clients Value Added Services
•Grow monthly recurring revenue
•Achieve current year SOV and Revenue Targets



Maintain Revenue
•Ensure we maximise on existing contract values
•Maintain customer base by ensuring client issues have been taken care of
•Limit churn



Increase Market Share
•Expand product offering to more customers
•Sell more value-added products into customer base
•Take business away from our competitors and reduce churn in our base



Customer Service
•Ensure a good customer experience at all times
•Assist and resolve billing issues
•Assist with customer call tickets
•Assist with internal departments ensuring a good overall customer experience
Improve our culture
•Achieve results by using performance management and incentives
•Create an open door policy to ensure an efficient climate
•Treat everyone with respect and equality
•Ensure pro-activeness from employees


Educational requirements
•Matric plus
•Degree/Diploma in Sales & marketing, Finance and IT related, Cisco (advantages)


Experience required
•Minimum 8 years sales experience in ICT industry focussed on the ISP/Telecommunications sector
•Minimum 5 years ISP management experience
•Minimum 2 years leading a sales team with set targets
•Minimum 4 – 5 years of senior leadership experience in similar positions, in fast-moving industries
•A solid sales track record (performance against target)
•Comprehensive administrator experience with setting targets, providing forecasts and other general management reports
•A good understanding of MTN’s various internal operations and its different structures

Skills required
Skills / physical competencies:
•People management and balanced leadership skills – the ability to hire the right people, get the best out of people, and make sound people management decisions
•Feedback skills
•Relationship skills – to build relationships to facilitate efficient workflow
•Coaching skills – to develop the team and staff
•Scanning skills – to search for new ideas, trends and principles
•Delegating skills
•Business acumen – un understanding of the business as a whole
•Negotiation skills
•Analytical skills
•Planning skills
•Conflict management skills
•Communication skills
•Influencing skills
•Time management, specifically the ability to prioritise
•People skills – creating and nurturing the tone of the internal culture
•Flexibility – the ability to adapt and change in the light of changing circumstances / new information
•Culture diversity management skills
•Stress management skills
•Presentation skills
•Crisis management skills

Other information
Reference No: IRC126446/SS
Position Type: Permanent
Affirmative Action: Open to All

Additional: Knowledge:
•ICT Industry Knowledge
•Sales Methodologies
•Financial and Business savvy
•MTN Business products and services
•Market research
•Broad knowledge of the industry
•Understanding the regulated environment
•An understanding of the MTN business
•Knowledge of markets, including market trends, and industry knowledge


Behavioural qualities:
•Assertive – being tough when necessary without fear or favour
•Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
•Resilience – to repeatedly challenge despite setbacks and resistance
•Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
•Focused and priority driven – staying focused amidst the multiple demands and expectations
•Customer centricity
•Accuracy and attention to detail
•Decisive and action-oriented
•Diplomacy and tact
•Relationship builder – strong people focus
•Operate with integrity (high ethics)
•Pressure / stress tolerance
•Ability to take initiative and work both in isolation and be a team player
•High balanced leadership
•Relationship building both internal and external
•Effective Communicator.
•Ability to handle fast pace and rapid change in a consultative manner


Click here to apply online

Applications close 05 Dec 2013.


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