MTN South Africa: Graduate Customer Operations (Finance)

MTN Group is a multinational telecommunications group, operating in 21 countries in Africa and the Middle East. As at the end of December 2006, MTN recorded more than 40 million subscribers across its operations. MTN South Africa recruits Graduate – Customer Operations – Finance Administrator (1 Vacancy)

The graduate will gain working experience to administer financial reporting in the Customer Operations department by applying sound financial principles in order to ensure that financial reconciliations are performed accurately, timeously and in accordance with MTN policies and procedures

KPA duties

Operational Coordination
• Perform reconciliations including bank reconciliations and internal accounts
• Ensure accurate and timely completion of reconciliations within deadlines set by MTNSP Finance
• Ensure that all supporting documentation is accurate and complete
• Assess outstanding items and advise on appropriate action
• Summarise monthly bank charges for finance manager review
• Ensure refunds and journals are captured accurately on the system
• Assist with annual budget preparation
• Send Opex reports to cost centre managers monthly
• Analyse operational expenditure and facilitate changes as required with Finance
• Ensure adherence to policies, processes and procedures within customer operations
• Facilitate and guide departments to effectively manage their budget responsibilities
• Ensure that OPEX expenditure items are reasonable in relation to the market
• Check invoices for accuracy and completeness before payment
• Ensure invoices are submitted to MTN SP finance on time for payment
• Query inaccurate invoices with suppliers
• Prepare monthly headcount reconciliations
• Creating requisitions for payments – to the correct cost centre and correct line item

Problem Solving
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem
• Take action to prevent the reoccurrence of problems
• Make use of available resources to solve the problem
• Identify external parties to assist with problem solving as required

Process and Procedure Effectiveness
• Monitor the execution of processes and procedures for efficient execution of duties in the Finance and Banking Department
• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Customer Operations Unit
• Continually identify improvement opportunities to existing processes and procedures to enhance effectiveness, efficiency and performance

Execution of tasks
• Perform tasks within the provide frameworks

Budget and Cost Control
• Work within annual budget constraints

Customer Service
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure delivery of first time right service excellence

Quality Management
• Input into the development of systems and processes to continuously identify quality constraints and improve on re-occurring problems
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines
• Maintain quality standards that will enhance the customer experience
• Work consistently according to standard operating procedures
• Understand the quality standards of the job and the reason for these standards
• Understand the consequences of not maintaining quality focus
• Identify processes and procedures where the quality of work may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients and other stakeholders and continuously seek ways of improving on quality and customer service standards
• Gather first-hand and real time customer information and use it for improvements in services

Educational requirements

Education:
• B Comm. Finance degree or Accounting Diploma

Experience required

Job Experience:
• 1 year experience in Creditors and Debtors control
• Experience in adhering financial policies and procedures
• Experience in business planning and budgeting processes

Skills required

Knowledge:
• Computer literacy
• A broad understanding of the MTN business and business processes
• MTN Value Proposition
• Telecommunications environment
• Detailed understanding of sub and nominal ledger process
• Basic knowledge of Oracle General Ledger
• Best Practices in Financial policies and procedures
• Budgeting
Skills / physical competencies:
• Planning skills – plan, prioritise, resource allocation and deliver on time
• Technical / professional excellence
• Interpersonal skills
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Feedback skills
• Computer literate
• Problem solving skills
• Communication skills
• Influencing skills
• Negotiation skills
• Stress management skills
• Time management skills (specifically the ability to prioritise)
Other information
Reference No: ELVSEG001
Position Type: Graduate
Affirmative Action: Open to All
Salary:
Additional: General working conditions
• Normal working hours and conditions
• Some overtime may be worked to meet deadlines

Applications close 23 Nov 2010.

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